About this role
<div> <div> <p><strong><span>Role Mission</span><span> </span></strong></p> </div> <div> <p><span>Provide specialised technical expertise to support the integration, operation, and optimisation of FRCS platforms across domains such as Legal, Fraud, Compliance, Audit, and other function-specific systems, ensuring secure, accurate, and efficient end-to-end processes.</span><span> </span></p> </div> <div> <p> </p> <p><strong><span>Accountabilities</span><span> </span></strong></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Deliver technical solutions and integration support for function-specific FRCS applications (Legal, Fraud, Compliance, Audit, GRC, etc.).</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Ensure secure, accurate, and compliant data flows between systems.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Provide operational support, troubleshooting, and technical enhancements across assigned systems.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Translate specialised business requirements into technical specifications.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Strengthen system reliability, automation, and process efficiency for non-financial FRCS domains.</span><span> </span></p> </li> </ul> </div> <div> <p> </p> <p><strong><span>Responsibilities</span><span> </span></strong></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Design, build, and maintain integrations for function-specific platforms (Legal systems, Fraud monitoring tools, GRC solutions, compliance applications, etc.).</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Manage APIs, middleware workflows, and data transformations to support business needs.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Monitor interface health, troubleshoot incidents, and ensure timely issue resolution.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Maintain technical documentation, SOPs, and integration inventories for assigned platforms.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Support upgrades, patches, release cycles, and regression testing.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Ensure adherence to data governance, security, and regulatory compliance (e.g., audit controls, legal requirements, risk mandates).</span><span> </span></p> </li> </ul> </div> </div> <div> <div> <ul style="list-style-type:disc"> <li> <p><span>Collaborate with Legal, Fraud, Compliance, Risk, and Audit teams to validate data accuracy and system behaviour.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Identify automation and optimisation opportunities within specialised functions.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Participate in CAB reviews, incident reports, and post-implementation validations.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Coordinate with Infrastructure, IAM, and Security teams to ensure system stability and access integrity.</span><span> </span></p> </li> </ul> </div> <div> <p> </p> <p><strong><span>Areas of Impact</span><span> </span></strong></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Stability and reliability of specialised FRCS applications.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Compliance, risk management, and audit-readiness for regulated functions.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Accuracy and quality of data supporting Legal, Fraud, and Compliance operations.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Cross-functional alignment between business units and technology teams.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Reduction of manual tasks through targeted automation and technical enhancements.</span><span> </span></p> </li> </ul> </div> <div> <p> </p> <p><strong><span>Ideal Track Record</span><span> </span></strong></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>3–7 years of experience in technical systems support or integration roles.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Experience supporting specialised applications (Legal, Fraud, GRC, Compliance, Audit).</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Hands-on integration experience using APIs, middleware, and automation tools.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Strong understanding of data structures, workflow logic, and system interdependencies.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Proven ability to troubleshoot complex issues and deliver stable technical solutions.</span><span> </span></p> </li> </ul> </div> </div>