About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Description</b></H2> </div><div><ul> <li>The Salesforce/CloudSense Technical Lead plays a critical role in driving the success of digital transformation initiatives leveraging the Salesforce platform and CloudSense CPQ solutions.</li> <li>This position provides technical leadership, ensures adherence to best practices, and aligns solution design with strategic business goals.</li> <li>The role is pivotal in delivering scalable, high-quality CRM and Order Management implementations that support end-to-end customer lifecycle management for enterprise business.</li> <li>Key domains include CRM, product modelling, order orchestration, and comprehensive order management capabilities tailored to complex enterprise requirements in telecommunications industry.</li> </ul> <h2><span style="font-size:12.0pt">Responsibilities</span></h2> <ul> <li>Lead end-to-end solution development across the software development lifecycle (SDLC) – from business requirements gathering to design, implementation, and production deployment.</li> <li>Own technical delivery of Salesforce and CloudSense features, customizations, and integrations.</li> <li>Define and enforce DevOps standards and practices including CI/CD pipeline setup, automated testing, and deployment automation.</li> <li>Drive product modelling, order orchestration, and enterprise-grade order management solution designs using CloudSense CPQ.</li> <li>Collaborate with business and IT stakeholders to align CRM and Order Management solutions with business objectives in the enterprise domain.</li> <li>Troubleshoot and resolve issues across environments including sandbox, staging, and production.</li> <li>Work collaboratively with enterprise architects, business analysts, testers, and external vendors to deliver high-impact solutions.</li> <li>Ensure platform stability, performance, and compliance through proactive monitoring and support including leading and perform Root Cause Analysis and propose preventive measure to avoid re-occurrence of issues</li> <li>Lead post-deployment support and continuous improvement initiatives.</li> <li>Able to hands-on in implementing solution frameworks, application & conduct proof-of-concepts on new technologies related or integrating to Salesforce/CloudSense.</li> <li>Participate & provide thought leadership in tender evaluations where required.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications</b></H2> </div><div><ul> <li>Minimum 8 years of experience with Salesforce platform architecture, customization, and integration.</li> <li>Deep expertise in CloudSense CPQ including product modeling, order orchestration, and pricing logic.</li> <li>Proven delivery track record using Salesforce Sales Cloud, Service Cloud, Community Cloud and custom development (Apex, LWC, Visualforce).</li> <li>Experience leading DevOps practices on Salesforce including version control, CI/CD, and automated testing frameworks.</li> <li>Strong understanding of enterprise integration patterns involving APIs, middleware, and legacy systems.</li> <li>Experience working with microservices.</li> <li>Excellent communication and interpersonal skills with ability to engage business and technical stakeholders effectively in a fast-paced, deadline-driven dynamic environment.</li> <li>Strong conceptual, problem-solving abilities and analytical skills.</li> <li>Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change in a fast-paced environment.</li> <li>Demonstrated team leadership and mentoring capabilities with a focus on enabling junior engineers.</li> <li>Salesforce and/or CloudSense certifications are highly desirable.</li> </ul></div></div></div>