About this role
<div> <div> <p><span>Role Mission: </span><span> </span></p> </div> <div> <p><span>The Lead CRM Engineer </span><span>owns the reliability, scalability, and delivery of StarHub’s core Customer Relationship Management (CRM) and Order Management (OM) platforms that power customer onboarding, sales journeys, and fulfilment for the Consumer Business.</span><span> </span></p> </div> <div> <p><span>The role focuses on ensuring stable, high-performing, and resilient CRM/OM</span><span> </span><span>platforms, leading engineering execution across customer, product, order lifecycle, and billing integration domains. Operating within a DevOps model, the Lead CRM Engineer drives production excellence through observability, incident management, and engineering best practices, while mentoring engineers and improving system reliability at scale.</span><span> </span></p> </div> <div> <p><span> </span><span> </span></p> </div> <div> <p><span>Responsibilities: </span><span> </span></p> </div> <div> <ol style="list-style-type:decimal" start="1"> <li> <p><span>Own end-to-end delivery and reliability of CRM/OM services across Customer Management, Product Catalogue, Campaigns, Order Management, and Revenue/Billing integration</span><span> </span></p> </li> </ol> </div> <div> <ol style="list-style-type:decimal" start="2"> <li> <p><span>Lead design and implementation of scalable backend services and workflow-driven processes for order lifecycle orchestration</span><span> </span></p> </li> </ol> </div> <div> <ol style="list-style-type:decimal" start="3"> <li> <p><span>Review and govern API design and integration patterns across billing, provisioning/OSS systems, digital channels, and external partners</span><span> </span></p> </li> </ol> </div> <div> <ol style="list-style-type:decimal" start="4"> <li> <p><span>Ensure API reliability, versioning, and backward compatibility across services</span><span> </span></p> </li> </ol> </div> <div> <ol style="list-style-type:decimal" start="5"> <li> <p><span>Drive workflow reliability by improving failure handling, retry mechanisms, and state management for long running and asynchronous processes</span><span> </span></p> </li> </ol> </div> <div> <ol style="list-style-type:decimal" start="6"> <li> <p><span>Oversee data integrity and performance across CRM/OM domains, guiding SQL optimization and ensuring consistency across order, provisioning, and billing flows</span><span> </span></p> </li> </ol> </div> <div> <ol style="list-style-type:decimal" start="7"> <li> <p><span>Lead DevOps including on-call support, incident response, root cause analysis (RCA), and implementation of preventive fixes</span><span> </span></p> </li> </ol> </div> <div> <ol style="list-style-type:decimal" start="8"> <li> <p><span>Reduce recurring incidents through systemic improvements and observability insights</span><span> </span></p> </li> </ol> </div> </div> <div> <div> <ol style="list-style-type:decimal" start="9"> <li> <p><span>Ensure stable operation of services on Kubernetes (EKS), including deployment, scaling, and troubleshooting</span><span> </span></p> </li> </ol> </div> <div> <ol style="list-style-type:decimal" start="10"> <li> <p><span>Drive improvements in CI/CD pipelines, release automation, and deployment governance</span><span> </span></p> </li> </ol> </div> <div> <ol style="list-style-type:decimal" start="11"> <li> <p><span>Establish and enhance observability using Splunk, Prometheus, Grafana, and CloudWatch, ensuring SLA adherence for platform availability and performance</span><span> </span></p> </li> </ol> </div> <div> <ol style="list-style-type:decimal" start="12"> <li> <p><span>Conduct design reviews and code reviews, ensuring adherence to engineering standards and best practices</span><span> </span></p> </li> </ol> </div> <div> <ol style="list-style-type:decimal" start="13"> <li> <p><span>Mentor engineers and guide team in debugging, system design, and production readiness</span><span> </span></p> </li> </ol> </div> <div> <ol style="list-style-type:decimal" start="14"> <li> <p><span>Collaborate with cross-functional teams including Product Owners, QA, DevOps, and vendors to deliver reliable end-to-end customer experiences</span><span> </span></p> </li> </ol> </div> <div> <p><span> </span></p> </div> <div> <p><span>Qualifications</span><span> </span></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Bachelor’s degree in Computer Science, Software Engineering, or related field</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>6–10 years of experience in professional software engineering with strong preference CRM, BSS, or other large-scale enterprise platforms</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Strong hands-on expertise in Java, Spring Boot, REST APIs, microservices, and distributed systems</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Advanced SQL expertise in PostgreSQL and/or Oracle including performance tuning, query optimization and database administration </span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Proven experience operating services on Kubernetes-based platforms and cloud environments, preferably AWS </span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Experience working in Agile/Scrum teams within telecom BSS/OSS domains such as CRM, billing, order management</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Hands-on experience with workflow-driven systems and orchestration engines</span><span> </span></p> </li> </ul> </div> </div>