About this role
<p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><u>Job Descriptions</u></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">To ensure overall customer satisfaction with Company’s Aftersales service</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Liaising with customer to arrange the bus to be service and repair</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Perform diagnosis on vehicle for fault finding</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Open Job card in Maximo system and demand parts</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Carry out repair/service job & servicing of battery, etc</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Diligent recording of all info in service report (mileage, parts list, fault codes, etc)</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Update to customer the progress timely</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Get customer to sign on service report to acknowledge the repair jobs</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Provide breakdown support to customer</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Carry out recall /warranty job as documented by MAN</li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Other functions & adhoc jobs as required by superior</li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><u>Skills</u></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Computer literacy</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Electrical & Air Con repair background</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Basic oral and written communication in English</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Customer service orientated</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Professional and able to adapt to situational changes</li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Judgement of urgency</li> </ul>