<a name="_Hlk152929924"></a>About ST Engineering ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange. Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers. About our Line of Business – Mission Software & Services Our Mission Software & Services business provides leading-edge mission critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. We support our client’s innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions. We provide intelligent, actionable insights and sustainable solutions to our valued partners in diverse industries including defence, government, and commercial sectors. Together, We Can Make A Significant Impact You will be required to liaise and follow up with HR professionals to provide solutions to queries/request raised and/or to follow through the rectification of HR data discrepancies, if any. At the same time, you will also facilitate the analysis on operational data to detect, rectify operational issues and upstream processes. The data and feedback collated would be provided to necessary agencies for sense-making and trending to improve policy formulation, systems, and processes. Be Part of Our Success <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Coordinate / Liaise – Correspond with various agencies to retrieve data and inputs necessary for case resolution. Ensure that responses adhere to organisation guidelines and HR policies.</li> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Investigate – Conduct investigation on data inaccuracies in SAP-HR systems to determine root cause and provide advice for rectifications. Liaise with data administrators, system integrators, business process owners, policy makers and ground users to rectify data discrepancies.</li> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Analyse – Maintain accurate file logs to support data collation for trend reporting and analysis. Analyse trends based on data collected and propose solutions to reduce frequencies of queries. Identify the downstream impacts for process improvement.</li> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Communicate – Provide clear and concise advice and responds to the queries raised via phone call and/or email. Explain elaborate policies in various applicable scenarios.</li> </ul> Qualities We Value <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Individuals with customer service experience will be advantageous</li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Excellent communication and interpersonal skills</li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Strong analytical skills</li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Meticulous with keen attention to details, service-oriented, good team player</li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Able to work in a fast-paced ever-changing environment</li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Proficient in Microsoft Office applications (Excel & Word)</li> </ul> Our Commitment That Goes Beyond the Norm <ul style="list-style-type:square;margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">An environment where you will be working on cutting-edge technologies and architectures.</li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.</li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Meaningful work and projects that make a difference in people’s lives.</li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">A fun, passionate and collaborative workplace.</li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Competitive remuneration and comprehensive benefits.</li> </ul>

Case Management Executive (DSC/ET) (Defence Technology Towers, SG) @ ST Engineering

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