About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Experience</H2> </div><div><p>1-3 Years</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Description</H2> </div><div><p>Roles and Responsibilities:</p> <ul> <li>Manage daily user provisioning, licensing, and access control settings.</li> <li>Resolve Level 2 support tickets related to Outlook, Teams, and OneDrive.</li> <li>Monitor Microsoft 365 service health dashboards and report active outages.</li> <li>Update documentation for internal IT procedures and user self-service guides.</li> <li>Assist in standard data migration tasks using native Microsoft utilities.</li> <li>Configure standard shared mailboxes, distribution lists, and security groups.</li> </ul> <p>QUALIFICATIONS AND EDUCATION REQUIREMENTS</p> <ul> <li>Education: Bachelor's degree in IT, Computer Science, or equivalent practical experience.</li> <li>Experience: 2 to 4 years of hands-on Microsoft 365 administration experience.</li> <li>Certifications: Microsoft 365 Certified: Endpoint Administrator Associate is a plus.</li> <li>Candidates who are confident of clearing extensive Background verification till previous Organization only shall apply.</li> </ul> <p>PREFERRED SKILLS:</p> <ul> <li>Help Desk Background: Prior experience working within an ITIL-based ticketing system.</li> <li>Desktop Support: Strong knowledge of Windows 10/11 and Office desktop apps.</li> </ul> <p>BEHAVIORAL ATTRIBUTES:</p> <ul> <li>Customer Focused: Patient, helpful approach when guiding non-technical end-users.</li> <li>Detail Oriented: Accurate execution of user lifecycle processes and access rights.</li> <li>Quick Learner: Enthusiastic about mastering new platform features and updates.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Required Technical/ Functional Competencies</H2> </div><div><p>PRIMARY SKILLS:</p> <ul> <li>Admin Center Operations: Practical knowledge of Microsoft 365 admin center portals.</li> <li>Core App Support: Troubleshooting skills for Exchange Online, Teams, and OneDrive.</li> <li>SharePoint Basics: Understanding of SharePoint site permissions and document libraries.</li> <li>Identity Basics: Experience managing user accounts in Microsoft Entra ID.</li> <li>File and Print Services: Troubleshooting, setup</li> <li>Basic Scripting: Ability to run existing PowerShell scripts for bulk modifications.</li> <li>Fluent in English, in both oral and written communication</li> <li>Willingness to do 24x7 Rotational Shift, ability to working from office is preferred, location will be city with Yash Office.</li> </ul> <p>DESIRABLE SKILLS:</p> <ul> <li>Power Automate: Ability to create simple automated workflows for routine tasks.</li> <li>Basic Security: Familiarity with multi-factor authentication (MFA) setup processes.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Required Behavioral Competencies</H2> </div><div><p><b>Accountability:</b></p> <ul> <li>Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership.</li> </ul> <p><b>Agility:</b></p> <ul> <li>Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.</li> </ul> <p><b>Collaboration:</b></p> <ul> <li>Participates in team activities and reaches out to others in team to achieve common goals.</li> </ul> <p><b>Customer Focus:</b></p> <ul> <li>Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.</li> </ul> <p><b>Communication:</b></p> <ul> <li>Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees.</li> </ul> <p> <b>Drives Results:</b></p> <ul> <li>Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets.</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Certifications</H2> </div><div><div>Mandatory: CA, AZ104, MCSA, Business Intelligence Development Certification, Microsoft Certified Azure AI, Azure Data & Azure Administrator; Desirable: OCP, CCP/Yash defined course, Administration level Certification of any Storage Tool/Backup Tool</div><div>Mandatory: ITIL V4 Foundation</div><div>NCA - Nutanix Certified Associate</div></div></div></div>