About this role
<p><span style="font-family:Verdana, Geneva, sans-serif">YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.</span></p> <p> </p> <p><span style="font-family:Verdana, Geneva, sans-serif">At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.</span></p> <p> </p> <p><b><span style="font-family:Verdana, Geneva, sans-serif">We are looking forward to hire Cisco VoIP Professionals in the following areas :</span></b></p> <p> </p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Experience</H2> </div><div><p>3-5 Years</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Description</H2> </div><div><p>ROLE AND RESPONSIBILITIES:</p> <p>• Handle day-to-day MACD (Moves, Adds, Changes, Deletions).<br>• Troubleshoot basic user-level telephony and connectivity issues.<br>• Monitor voice infrastructure health and generate reports.<br>• Maintain inventory of IP phones and licenses.<br>• Assist senior engineers in system patching and maintenance.<br>• Design and implement complex dial plans and call routing matrixes.<br>• Lead troubleshooting efforts for high-priority voice outages.<br>• Manage firmware upgrades, system patches, and backup schedules.<br>• Mentor junior engineers and document standard operating procedures.<br>• Interface with telecom carriers to resolve SIP trunk issues.</p> <p>QUALIFICATIONS AND EDUCATION REQUIREMENTS:</p> <p>• Bachelor’s degree.<br>• CCNP Collaboration (Cisco Certified Network Professional) required.<br>• ITIL v4 Foundation Certified<br>• Candidates who are confident of clearing extensive Background verification till previous Organization only shall apply</p> <p>PREFERRED SKILLS:</p> <p>• Knowledge of analog voice ports (FXS/FXO) and T1/E1 PRI circuits.</p> <p>BEHAVIORAL ATTRIBUTES:</p> <p>• Problem Solver: Demonstrates strong analytical skills during complex system outages.<br>• Ownership: Takes full accountability for assigned infrastructure projects.<br>• Adaptability: Thrives in fast-paced environments with shifting priorities.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Required Technical/ Functional Competencies</H2> </div><div><p>PRIMARY SKILLS<br>• Cisco Unified Communications Manager (CUCM) administration.<br>• Cisco Unity Connection (CUC) voicemail configuration.<br>• IP phone registration and troubleshooting.<br>• Basic understanding of SIP and H.323 protocols.<br>• Knowledge of LAN/WAN networking basics.<br>• Advanced deployment of CUCM, CUC, and IM&P.<br>• Configuration of Cisco Expressways (CUBE, Expressway-C/E) for MRA.<br>• Deep knowledge of SIP trunking, dial plans, and call routing.<br>• Troubleshooting via RTMT, Wireshark, and Cisco DNA Center.<br>• Voice gateway configuration (MGCP, H.323, SIP) on Cisco ISRs.<br>• Fluent in English, in both oral and written communication<br>• Willingness to do 24x7 Rotational Shift, ability to working from office is preferred, location will be city with Yash Office.</p> <p>DESIRABLE SKILLS:</p> <p>• Cisco Unified IM and Presence (IM&P).<br>• Experience with Cisco Webex App integration.<br>• Basic knowledge of voice gateways (ISR).<br>• Cisco Unified Contact Center Express (UCCX) scripting.<br>• Automation using Python or Cisco AXL APIs.<br>• Experience with Microsoft Teams Direct Routing integration.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Required Behavioral Competencies</H2> </div><div><p><b>Accountability:</b></p> <ul> <li>Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership.</li> </ul> <p><b>Agility:</b></p> <ul> <li>Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.</li> </ul> <p><b>Collaboration:</b></p> <ul> <li>Participates in team activities and reaches out to others in team to achieve common goals.</li> </ul> <p><b>Customer Focus:</b></p> <ul> <li>Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.</li> </ul> <p><b>Communication:</b></p> <ul> <li>Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees.</li> </ul> <p> <b>Drives Results:</b></p> <ul> <li>Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets.</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Certifications</H2> </div><div><div>Mandatory: CA, AZ104, MCSA, Business Intelligence Development Certification, Microsoft Certified Azure AI, Azure Data & Azure Administrator; Desirable: OCP, CCP/Yash defined course, Administration level Certification of any Storage Tool/Backup Tool</div><div>Mandatory: ITIL V4 Foundation</div><div>NCA - Nutanix Certified Associate</div></div></div></div><p> </p> <p><span style="font-family:Verdana, Geneva, sans-serif">At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.</span></p> <p> </p> <p><b><span style="font-family:Verdana, Geneva, sans-serif">Our Hyperlearning workplace is grounded upon four principles</span></b></p> <ul> <li><span style="font-family:Verdana, Geneva, sans-serif">Flexible work arrangements, Free spirit, and emotional positivity</span></li> <li><span style="font-family:Verdana, Geneva, sans-serif">Agile self-determination, trust, transparency, and open collaboration</span></li> <li><span style="font-family:Verdana, Geneva, sans-serif">All Support needed for the realization of business goals,</span></li> <li><span style="font-family:Verdana, Geneva, sans-serif">Stable employment with a great atmosphere and ethical corporate culture</span></li> </ul>