About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Purpose</b></H2> </div><div><p style="text-align:justify">You will be responsible for the overall property management of SMRT/BUS/etc. shops, miscellaneous and others as directed by Manager or Branch Manager. Supported by a team of Engineers/Technicians, you are required to plan, formulate, manage and oversee as follows:</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Responsibilities</b></H2> </div><div><p>Tenant Management<br>• Lead the team in attending to tenants’ maintenance and technical requests promptly and professionally.<br>• Handle and resolve tenant disputes, escalating to senior management when necessary.<br>• Recommend corrective, preventive, or improvement measures to enhance the operation and efficiency of commercial spaces.<br>• Manage the hand over/take over (“HOTO”) of system such as air-con/electrical/building works/metering/fire protection and exhaust system etc to and from tenants. <br>• Ensure all handover/ take over (“HOTO”) records of M&E items for existing and new tenants are properly maintained and updated.<br>• In cases of non-compliance Trains’ security and safety aspects, prepare an incident report detailing findings, actions taken, recommendations and the respective tenant’s personnel in charge to provide a draft of incident report and it does not exclude attending WSSQ sessions to present these findings and recommendations.<br>• Maintain a strong understanding of safety, security and statutory regulations, ensuring full compliance with SMRT guidelines and all relevant authorities, etc.<br>• Coordinate and execute maintenance and tenancy related work promptly and efficiently.<br>• Oversee the maintenance management of all units within SMRT lines, covering M&E equipment, fire safety systems, energy and recycling programs, portable grease traps (PGT), and exhaust systems.<br>• Exercise due diligence in adhering to maintenance regimes, schedules, and standards to ensure all building installations and systems are properly maintained.<br>• Plan and stagger staff working hours to ensure adequate coverage and remain contactable on a 24-hour basis via mobile phone for any emergency arises.<br>• Ensure all tenant-related services (e.g., air-conditioning, kitchen exhaust systems) are wellmaintained, functional, and promptly repaired to ensure uninterrupted service delivery.<br>• Provision of services such as air-con, kitchen exhaust system, etc.to the tenants are timely serviced, good condition, repaired, etc. so that these services to the tenants are adequately serviced at all times.</p> <p>Administration of Electricity and Air con charges<br>• Ensure proper records and documentation of all electricity and air-con charges transactions and accounts relating to the management and maintenance of the site.<br>• Plan and manage budgets for all cyclical or ad hoc replacement of system, equipment and components. <br>• Coordinate procurement activities such as planning resources for calling tender, request for quotations, etc.</p> <p>Environmental Sustainability<br>• Oversee, develop, manage and support environmental sustainability framework and policies for commercial spaces, in consultation with Trains and LRT</p> <p>• Manage initiatives related to BCA Green Mark certification, and other sustainability programs, if any.</p> <p>Quality and Compliance Management<br>• Act as liaison to ensure quality service delivery in coordination with relevant SMRT Trains internal departments.<br>• Conduct regular inspections of all commercial spaces (shops, event spaces, machines and media inventories) to ensure compliance with safety, security & environmental controlstandards.<br>• Advise tenants on service quality, operations improvements and environmental management practices.<br>• Ensure and monitor compliance with statutory requirements, authority regulations, and company policies and guidelines.</p> <p>Commercial Space Asset Enhancement<br>• Collaborate with internal stakeholders on commercial space asset enhancement programs.<br>• Incorporate station upgrade initiatives to improve connectivity and enhance the commuter travel experience.</p> <p><br>Others<br>• Perform any other duties as assigned by Manager or Branch Manager as deemed necessary to improve the efficiency and productivity of the branch’s scope of work.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications & Work Experience</b></H2> </div><div><p>Diploma/Degree in Mechanical/Electrical Engineering with a minimum of 5 years of relevant Working experience.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Skills</b></H2> </div><div><p>• Self-driven and results-oriented with strong leadership skills to guide the team to excellence under tight deadlines. <br>• Excellent written and verbal communication skills to liaise effectively with internal teams, tenants and stakeholders.<br>• Attention to details and a solid understanding of the retail/commercial property industry will be an advantage.<br>• Ability to coordinate multiple priorities, manage resources efficiently, and make informed decisions.<br>• Strong problem-solving and analytical skills to address operational, technical, and tenant related challenges effectively</p></div></div></div>