About this role
<p style="margin-bottom:0.0pt;margin-top:0.0pt;text-align:center"><b><span style=""><img alt="" src="https://rmkcdn.successfactors.com/06fd4c88/e2ff4113-2df3-4bf2-9752-5.jpg" style="height:56.0px;width:150.0px"></span></b></p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b>Job Purpose</b></H2> </div><div><p>Service Captains play an important role in operating the Sentosa Express, ensuring a safe, reliable, and efficient commute for island visitors. This includes checking and preparing the train for service, ensuring procedures are strictly adhered to.</p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b>Responsibilities</b></H2> </div><div><ul> <li>Adhere strictly to the duty schedule and train service timetable. Ensure the train arrives and departs on time.</li> <li>Ensure punctuality in handing/taking over of train.</li> <li>Report alarms or any unusual occurrences to Operations Command Centre (OCC). Deal with monorail-borne defects and resetting procedures according to SOP.</li> <li>Handling train system, signalling, and equipment fault. E.g., PGD/PSD failure, ETS/ESB operations.</li> <li>Performing intervention procedures during train breakdown; and when required, to prepare and conduct train coupling and/or push/pull back to the depot according to approved procedures.</li> <li>Carrying out platform duty and ensuring the smooth transfer of guests at the platform.</li> <li>Making announcements and communicating with guests to keep them updated on the situation during service disruptions or emergencies.</li> <li>Performing driving in manual mode when deployed as per schedule.</li> <li>Carrying out visual checks on any external factors impeding into Sentosa Express demarcation zone, tracks/track switches condition, wayside equipment, and platform doors conditions.</li> <li>Checking and reporting train status to OCC on any abnormalities on the train and along monorail track routes.</li> <li>Assisting to evaluate the operating situation with OCC on matters affecting train service.</li> <li>Assisting guests to board trains, e.g., assisting guests with prams, providing information on wayfinding, etc.</li> <li>Handling and managing detrainment of guests to the nearest station as directed by OCC.</li> <li>Performing emergency rescue operations for a stranded train in accordance with approved procedures.</li> <li>Performing running test/pre-revenue testing after the train’s corrective and preventive maintenance works.</li> <li>Opening and closing Sentosa Express stations.</li> <li>Facilitating urgent corrective maintenance works during and after revenue hours.</li> <li>Providing information to Sentosa guests, not limited to transportation, attractions, way-finding information, ongoing island attraction promotions, events, etc.</li> <li>Providing feedback/communication on crowd situation status at stations to OCC and SDC Command Centre(s).</li> <li>Required to perform 2 rotating shift work based on the duty roster, including weekends and Public Holidays.</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b>Qualifications & Work Experience</b></H2> </div><div><ul> <li style="text-align:justify">Recognized NITEC or equivalent and assessed to be competent in accordance with industry standards.</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b>Skills</b></H2> </div><div><ul> <li>Enjoys communicating with people and is service-oriented.</li> <li>Able to work in a fast-paced and customer-facing environment.</li> <li>Possesses a service-oriented mindset and pleasant disposition.</li> <li>Able to multi-task effectively when responding to operation requirements.</li> </ul> </div></div></div><p> </p> <p><b>Advanced Innovative Technologies and Digital Solutions & Services Partner</b></p> <p><b>Strides Engineering</b> has deep, proven experience in exploiting advanced innovative technologies, and digital solutions & services to drive safety, reliability, and comfort.</p>