About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Purpose</b></H2> </div><div><p style="text-align:justify"> </p> <p style="text-align:justify">You will be responsible for the assigned property management of SMRT/BUS/BPLRT/etc. shops, automated machines and short-term lease spaces and others as directed by Manager or Branch Manager. </p> <p style="text-align:justify"> </p> <p style="text-align:justify">Supported by a team of executives and property officers, and Engineers/Technicians you are required to plan, formulate, manage and oversee as follows:</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Responsibilities</b></H2> </div><div><p><strong>Tenant Management:</strong></p> <ul type="disc"> <li>Lead the team in addressing tenant maintenance and technical requests promptly.</li> <li>Resolve tenant disputes and escalate to senior management as needed.</li> <li>Recommend measures to improve the operation and efficiency of commercial spaces.</li> <li>Coordinate lease non-renewals, including refunds, reinstatement checklists, and final accounts for utilities.</li> <li>Manage the handover and takeover (HOTO) of push carts and tenant assets, ensuring proper records.</li> <li>Ensure tenants comply with lease provisions and escalate non-compliance after consulting senior management.</li> <li>Prepare incident reports for tenant non-compliance with security or safety standards; present findings at WSSQ sessions when required.</li> <li>Maintain awareness of safety and security requirements, ensuring compliance with regulations and policies.</li> <li>Coordinate maintenance and tenancy work efficiently across all units.</li> <li>Oversee the maintenance of systems across SMRT lines, including fire safety, energy and recycling programs, and portable grease traps.</li> <li>Plan staff working hours to ensure 24/7 coverage for emergencies.</li> <li>Ensure timely servicing and repair of air-con, kitchen exhaust systems, and other services provided to tenants.</li> </ul> <p> </p> <p><strong>Electricity and Air-Con Charge Administration:</strong></p> <ul type="disc"> <li>Maintain records of electricity and air-con charges and related transactions.</li> <li>Collaborate with Stellar and other SMRT software for billing management.</li> <li>Manage budget for system and equipment replacements, tenders, and procurement.</li> <li>Review and consolidate budget submissions for approval.</li> </ul> <p> </p> <p><strong>Tenant Fit-Out/Short-Term Events Coordination:</strong></p> <ul type="disc"> <li>Ensure tenant fit-out plans meet guidelines and standards.</li> <li>Maintain records of all drawings, plans, and submissions.</li> <li>Coordinate the execution of fit-out works, ensuring compliance with relevant authorities.</li> <li>Supervise space handover, inspections, and reinstatement work.</li> <li>Provide support for short-term events, including communication, coordination, and on-site management.</li> <li>Track tenant submissions, providing guidance and clarification.</li> <li>Conduct inspections to ensure compliance with approved renovation plans.</li> <li>Liaise with prospective tenants on proposals and design submissions.</li> <li>Ensure timely completion of tenant renovations and fit-outs.</li> <li>Ensure timely submission of modification/alteration works for approval.</li> </ul> <p> </p> <p><strong>Environmental Sustainability:</strong></p> <ul type="disc"> <li>Implement environmental sustainability policies for commercial spaces, in consultation with Trains and LRT.</li> <li>Manage initiatives related to BCA Green Mark certification and sustainability programs.</li> <li>Ensure quality service delivery in coordination with internal departments.</li> <li>Conduct regular inspections of commercial spaces to ensure compliance with safety, security, and environmental standards.</li> <li>Advise tenants on service quality and operational improvements.</li> <li>Monitor compliance with statutory requirements, regulations, and policies.</li> </ul> <p> </p> <p><strong>Commercial Space Asset Enhancement:</strong></p> <ul type="disc"> <li>Collaborate on asset enhancement programs for commercial spaces.</li> <li>Support station upgrade initiatives to improve connectivity and the commuter travel experience.</li> </ul> <p> </p> <p><strong>Others:</strong></p> <ul type="disc"> <li>Perform additional duties assigned by Manager or Branch Manager to improve branch efficiency and productivity.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications & Work Experience</b></H2> </div><div><p style="text-align:justify"> </p> <ul> <li>Degree in Building/ Facilities Management / Engineering/Infrastructure & Project Management with a minimum of 3 to 5 years of relevant working experience.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Skills</b></H2> </div><div><p style="text-align:justify"> </p> <ul> <li>Self-driven and results-oriented, with strong leadership skills to guide the team to excellence under tight deadlines.</li> <li>Excellent written and verbal communication skills to liaise effectively with tenants, internal teams, and stakeholders.</li> <li>Attention to detail and a good understanding of the retail/commercial property industry will be an advantage.</li> <li>Ability to coordinate multiple priorities, manage resources efficiently, and make informed decisions.</li> <li>Strong problem-solving and analytical skills to address operational, technical, and tenant related challenges effectively.</li> </ul></div></div></div>