About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About us</b></H2> </div><div><p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.</span></span></p> <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.</span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About the role</b></H2> </div><div><p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">Our business team thrives in a fast-paced, ever-evolving environment – and we’re looking for an experienced <strong>Account Manager</strong> to join our B2B team in Sydney city and surrounding areas.</span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">In this role, you’ll take ownership of a portfolio of business accounts, leading the day-to-day execution of your account strategy while aligning to monthly and quarterly growth targets. By developing a deep understanding of your clients’ businesses, industries, and challenges, you’ll deliver tailored solutions that create meaningful value and drive sustainable growth.</span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">You’ll focus on building long-term partnerships, placing customer satisfaction and loyalty at the centre of everything you do. Rather than chasing short-term wins, you’ll nurture relationships and identify opportunities that support lasting business success for both your clients and the organisation.</span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">Your success will be measured by your ability to achieve key performance outcomes, including sales growth, customer retention, and overall account performance. By building trusted relationships and providing commercially sound solutions, you’ll position yourself as a strategic partner to your customers</span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:Arial, sans-serif">What you’ll do: </span></strong></p> <ul> <li style="line-height:normal;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">Execute your account plans in line with monthly and quarterly growth targets.</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">Develop a strong understanding of your client’s businesses, industries, and challenges to deliver tailored solutions.</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">Build and maintain long-term client relationships that drive satisfaction, loyalty, and sustainable growth.</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">Achieve individual performance targets across sales growth, retention, and overall account performance.</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">Identify and progress opportunities for upselling and cross-selling within your portfolio.</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">Maintain a strong and accurate sales pipeline in Salesforce, improving lead generation, opportunity quality, and conversion rates.</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">Use data and insights to manage opportunities effectively and maximise pipeline performance.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About you</b></H2> </div><div><p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">You thrive on building strong client relationships and delivering sustainable commercial outcomes. You bring a strategic mindset to account management, backed by strong analytical capability and a proven track record of growing revenue within complex customer portfolios. </span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">You’re comfortable working in a dynamic, fast-paced environment and take pride in balancing strategic planning with disciplined execution</span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">In addition, you will have:</span></p> <ul> <li style="line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">7+ years in contract/account management, including 3+ years in face-to-face or field sales with a proven track record in forecasting, managing, and growing sales pipelines.</span></li> <li style="line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">Demonstrated success forecasting and driving sales and margin performance.</span></li> <li style="line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">Strong experience building and managing high-quality sales pipelines (volume, value, win rates, velocity).</span></li> <li style="line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">Proficiency using Salesforce or another enterprise CRM system</span></li> <li style="line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">Strong analytical abilities, using Excel (or similar) to identify customer opportunities and prioritize actions.</span></li> <li style="line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">Strong listening skills and the ability to provide clear feedback</span></li> <li style="line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">A natural relationship builder who can create long-term, profitable customer partnerships</span></li> </ul> <p style="line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif;margin:0.0cm 0.0cm 8.0pt 0.0px"> </p> <p style="margin:0.0in;font-family:Calibri;font-size:11.0pt"><span style="background-color:white;color:white">#LI-SN1</span></p> <p style="margin:0.0in;font-family:Calibri;font-size:11.0pt"><span style="background-color:white;color:white">#LI-HYBRID</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Our culture</b></H2> </div><div><p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us! We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:</span></span></p> <ul> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs. </span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands. </span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health. </span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Our<s> </s>Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Take advantage of outstanding learning and development programs to support your career growth</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Explore fantastic career opportunities across the broader Wesfarmers Group.</span></span></li> </ul> <p> </p> <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.</span></span></p> </div></div></div>