About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About Veolia</b></H2> </div><div><p><strong><br>Create positive change. Be a champion of Ecological Transformation.</strong></p> <p> </p> <p>Join Veolia, a global leader with 170+ years of experience in 40+ countries and 220,000 employees worldwide. With 6,500 staff across 300 ANZ sites, you'll deliver innovative Water, Waste, Energy and Industrial Services that protect the environment and create a sustainable future.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>The Opportunity</b></H2> </div><div><p><br>Veolia ANZ is seeking a Customer Experience Sales & Onboarding Consultant to join our team based in Keysborough 3173. This is an excellent opportunity for an individual with a passion for sales and a drive to achieve targets. In this role you will play a key role in driving business growth and delivering exceptional customer service. </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What's on offer</b></H2> </div><div><p> </p> <ul> <li> <p><strong>Competitive remuneration package with an annual performance bonus</strong></p> </li> <li> <p><strong>Ongoing training and development opportunities</strong></p> </li> <li> <p><strong>Supportive team environment and leadership </strong></p> </li> <li> <p><strong>Attractive company benefits including Bupa insurance discount, flexible hours, and wellbeing support </strong></p> </li> <li> <p><strong>Opportunity to collaborate with and learn from a variety of departments across the business </strong></p> </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What you'll be responsible for</b></H2> </div><div><p> </p> <ul> <li> <p>Attend to incoming customer Sales and Retention based calls and emails </p> </li> <li> <p>Maintain excellent relationships with internal and external customers and stakeholders</p> </li> <li> <p>Manage a variety of customer queries including; operations, quotations, subcontracting, price increases, complaints</p> </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What you'll need to be successful</b></H2> </div><div><p> </p> <ul> <li> <p>Previous experience within a sales or customer service role required </p> </li> <li> <p>Waste industry experience or similar desired but not essential </p> </li> <li> <p>A supportive, ambitious team player determined to succeed in your KPI's</p> </li> <li> <p>Resilience and tenacity</p> </li> <li> <p>Be reliable and have a strong work ethic</p> </li> </ul> <p> </p> <p>Veolia’s AlwaysSafe culture means that we care about the safety of people on our sites. We operate a zero tolerance drug and alcohol approach and shortlisted candidates must be prepared to undertake a full pre-employment medical check which includes drug and alcohol screening. Shortlisted candidates must also be willing to undergo a National Police Clearance.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Why Veolia?</b></H2> </div><div><p><br>At Veolia, we support our people both at work and beyond. Enjoy a comprehensive range of benefits designed to help you thrive, including:</p> <p> </p> <ul> <li> <p>Generous paid parental leave and paid volunteer days</p> </li> <li> <p>Flexible and hybrid working arrangements</p> </li> <li> <p>Superannuation contributions on unpaid parental leave</p> </li> <li> <p>Fitness Passport and discounted health insurance</p> </li> <li> <p>Employee Assistance Program (Thrive) for you and your family</p> </li> <li> <p>Car allowances, novated leasing, and vehicle discounts</p> </li> <li> <p>Bonus and referral programs, plus employee share plan</p> </li> <li> <p>Ongoing professional development and clear career pathways</p> </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Fairness, Diversity & Inclusion</b></H2> </div><div><p><br>Veolia is committed to fostering a diverse, equitable, and inclusive workplace where everyone is valued and respected. We welcome applications from all backgrounds and are dedicated to providing a safe, supportive, and accessible environment. If you require adjustments to the recruitment process, please let us know so we can support you.</p> <p> </p> <p>Discover more about our benefits, culture, and commitment to diversity at anz.veolia.com/careers.</p> <p> </p> <p>We value your interest in our employment opportunities and commit to respond to all applications.</p> <p> </p> <p>Veolia is committed to conducting recruitment in a fair, ethical and transparent manner based solely on merit. Candidates with direct or indirect personal/professional ties to Veolia and/or any third party related to Veolia business (including but not limited to Veolia's suppliers, customers, partners and competitors) must disclose this information.</p></div></div></div>