You’ll connect Queensland. We’ll connect you to an amazing career. Step into a role unlike any other—working on the legendary Gulflander, one of Australia’s most iconic rail journeys through the breathtaking Gulf Country. This is your chance to be part of a unique tourism experience while delivering exceptional service in a stunning, remote environment. About the Role As a Customer Service Assistant (Stations) (internally known as Station Assistant / Guard) you’ll play a vital and hands-on role by ensuring the smooth, safe and efficient operation of station activities while helping to deliver a memorable journey for every customer. This is a casual position based in Normanton. Benefits that Count • $34.48/hr + 23% casual loading + 12.75% super + penalties & allowances • Access to 2,000+ exclusive lifestyle discounts • Supportive, close-knit team with full training provided • Variety in your role – no two days are the same! • Live and work in a truly unique location • Explore nearby gems like Karumba, renowned for fishing, sunsets, and adventure charters • This role forms part of our operational succession plan and pending on work performance and business needs this casual position may lead to full time work For a full list of benefits please visit <a title="Employee Benefits." href="https://jobs.queenslandrail.com.au/content/Employee-Benefits/?locale=en_GB" target="_self">Employee Benefits.</a> Purpose that Counts. As a Customer Service Assistant (Stations), some of your duties will include: • Welcoming customers and deliver friendly, memorable service • Helping to prepare and service the train—restocking, loading/unloading, and assisting with luggage • Keeping the station, train, and surrounding areas clean, safe, and presentable • Platform management including making clear announcements and operate station equipment • Assisting with bookings, enquiries, and general administration • Supporting onboard guard duties when required including moving the train (shunting) and securing the train • Contributing to a safe working environment by identifying hazards and reporting to your leader Roster / Hours: • Casual role offering approx. 25 hours per week • Typically work Monday-Friday between 07:00-15:30 • Some weekend, public holiday and occasional overnight work required • Opportunities to travel to Croydon when working onboard where shifts may finish as late as 19:00 in July & August only About you: • A self-starter who enjoys variety and working outdoors • Friendly, confident and customer-focused • A strong communicator who works well in a team • Comfortable with basic computer tasks • Safety-conscious and reliable • Able to lift up to 20kg occasionally • Hold a current C Class Driver Licence (essential) Previous cleaning, administration or Rail station / operational experience is helpful but not essential – we’ll train the right person. For full position responsibilities please read this <a title="Position Description." href="https://queenslandrail.com.au/about%20us/Careers/recruitment/Position%20Description%20Documents/Tanya/PN21861%20PD.pdf" target="_self">Position Description.</a> Please apply to Station Assistant (Guard) - Normanton (11354) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Sunday 5th of July 2026. IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES: You must apply for vacancies via the internal People Connect solution – Click <a href="https://queenslandrail.com.au/about%20us/Careers/recruitment/Position%20Description%20Documents/5.%20Recruitment%20Documents/Queensland%20Rail%20Employees_Applying%20for%20Jobs%20FAQs.pdf">here</a> for more information External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks. Supporting a Diverse Workforce Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve. We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs. If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the phone number or email below. To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry via email to [email protected]. Please do not email your application. We can only accept applications received via our website.

Customer Service Assistant (Stations) - Normanton (Normanton, QLD, AU, 4890) @ Queensland Rail Ltd

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