<a name="_Hlk219113975"></a>We’re seeking a skilled Functional Support Consultant to join Western Power on a fixed‑term basis, supporting the ongoing success of our enterprise systems. In this role, you’ll configure, enhance and maintain critical IT platforms within your process domain, while acting as a trusted advisor to the business, helping users optimise system use, troubleshoot issues and translate business needs into effective technical solutions. Your Role in Action <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">Enhance the support capabilities of the team by filling the position of primary Lumada/FSM support consultant covering technical assistance, enhancements, testing and user training.</li> <li style="text-align:justify;margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">Build a deep, end‑to‑end understanding of Western Power’s other enterprise systems within your domain, and how they enable critical business processes and outcomes. </li> <li style="text-align:justify;margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">Take ownership of functional incidents and problems—investigating root causes, designing practical solutions, and communicating clearly and proactively with stakeholders in line with service expectations. </li> <li style="text-align:justify;margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">Maintain high‑quality system and process documentation to support strong governance, knowledge sharing and audit readiness. </li> <li style="text-align:justify;margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">Configure and adapt enterprise IT systems to align with evolving business processes and strategic objectives, supporting change delivery and system testing. </li> <li style="text-align:justify;margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">Provide timely, cost‑effective advice and support to users, helping resolve technical and business process issues while maximising system capability and value. </li> <li style="text-align:justify;margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">Perform regular housekeeping and scheduled maintenance activities to ensure the continued stability, performance and health of enterprise systems. </li> <li style="text-align:justify;margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">Apply governance frameworks and manage system security to safeguard enterprise platforms and ensure alignment with business and compliance requirements.</li> </ul> What Makes You a Great Fit <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">Demonstrated end‑to‑end functional experience with Hitachi FSM, Lumada Cloud and Hitachi Ellipse systems crucial to the role.</li> <li style="text-align:justify;margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">Experience supporting enterprise systems, including an understanding of business processes, user needs, configuration, security, integrations, customisation and reporting. </li> <li style="text-align:justify;margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">Proven ability to investigate, analyse and resolve functional incidents and issues, applying logical root cause analysis and designing practical, fit‑for‑purpose solutions. </li> <li style="text-align:justify;margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">Experience translating business requirements into meaningful system enhancements, with the judgement to recommend solutions that deliver strong and sustainable business outcomes. </li> <li style="text-align:justify;margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">Hands‑on experience supporting or participating in the testing of enterprise systems to ensure solutions meet agreed business needs and quality standards. </li> <li style="text-align:justify;margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">A collaborative and consultative approach, with the ability to provide clear advice, guidance and basic coaching or training to users on enterprise systems and the processes they support.</li> </ul> Applications close on 10th July We value diversity and inclusivity, encouraging applications from all backgrounds, including women, Aboriginal and Torres Strait Islander people, and LGBTQIA+ communities. As a <a title="https://work180.com/app/en-au/for-women/employer/western-power" href="https://work180.com/app/en-au/for-women/employer/western-power">WORK180</a>-endorsed employer for women, we are proud of our commitment to inclusion. You can learn more about this through our <a title="https://www.westernpower.com.au/about/what-we-do/reconciliation-action-plan/?_sqt=reconcilation%20action%20plan" href="https://www.westernpower.com.au/about/what-we-do/reconciliation-action-plan/?_sqt=reconcilation%20action%20plan">Reconciliation Action Plan</a> and <a title="https://www.westernpower.com.au/accessibility/" href="https://www.westernpower.com.au/accessibility/">Disability Access and Inclusion Plan.</a> <div></div>

Functional Support Consultant (Perth Office - CBD, WA, AU) @ Electricity Networks Corporation

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