About this role
<p><strong>Online Manager & Online Supervisor Opportunity - PAK’nSAVE Blenheim</strong></p> <p> </p> <p>Are you an organised, motivated leader with a passion for customer service and eCommerce? PAK’nSAVE Blenheim is looking for a dynamic Online Manager & Supervisor to lead our Online Shopping team and drive operational excellence in our growing digital department.</p> <p> </p> <p><strong>Manager Schedule:</strong></p> <p> </p> <p>Tuesday to Saturday - Full-time (Early Mornings - 45 hours per week)</p> <p> </p> <p><strong>Supervisor Schedule:</strong></p> <p> </p> <p>Sunday - Thursday - Full-time (Early Mornings - 45 hours per week)</p> <p> </p> <p><strong>About the Role</strong></p> <p> </p> <p>As our Online Manager / Supervisor, you'll be at the forefront of managing the day-to-day operations of our Online Shopping team. You’ll ensure customers pick up their orders efficiently, accurately, and with outstanding service.</p> <p> </p> <p>This role is perfect for someone who thrives in a fast-paced environment, enjoys team leadership, and is passionate about delivering an exceptional customer experience.</p> <p> </p> <p><strong>Key Responsibilities</strong></p> <p> </p> <ul> <li>Lead, motivate, and support the Online team to deliver outstanding results</li> <li>Oversee the picking, packing, and processing of all online orders</li> <li>Monitor KPIs, manage rosters and wages, and maintain high operational standards</li> <li>Resolve customer enquiries and complaints with professionalism and care</li> <li>Collaborate with store departments to keep product information and store mapping accurate</li> <li>Maintain a clean, safe, and well-equipped online department</li> <li>Communicate effectively with customers, team members, and store leadership</li> </ul> <p> </p> <p><strong>What We’re Looking For</strong></p> <p> </p> <p><strong>Essential:</strong></p> <p> </p> <ul> <li>Strong team leadership skills</li> <li>Excellent time management and multitasking abilities</li> <li>High standard of customer service</li> <li>Physically fit and comfortable with manual tasks</li> <li>Experience using SAP systems (or similar)</li> </ul> <p> </p> <p><strong>Preferred:</strong></p> <p> </p> <ul> <li>Previous experience in online retail or food/fresh food environment</li> <li>Good communication skills</li> <li>Confident with computers and reporting systems</li> </ul> <p> </p> <p><strong>What We Offer</strong></p> <p> </p> <ul> <li>Competitive remuneration package</li> <li>Supportive and friendly team environment</li> <li>Career growth opportunities and ongoing training</li> <li>A workplace where your contributions truly make a difference</li> </ul> <p> </p> <p><strong>Additional Information</strong></p> <p> </p> <p> </p> <ul> <li>Applicants must hold New Zealand Citizenship, Permanent Residency, or a valid Work Permit.</li> </ul> <p> </p> <p></p> <p> </p> <p><strong>Apply now</strong> and be part of a team that values hard work, integrity, and exceptional customer service. Help us shape the future of Online retailing at PAK’nSAVE Blenheim!</p>