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Communications Support Coordinator (50 Flemington Rd, AU) @ The Royal Children's Hospital

50 Flemington Rd, AUOnsiteFull-time
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About this role

<p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">The Hospital:</span></strong></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.</span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation. </span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.</span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">The RCH is committed to the </span><a href="https://ccyp.vic.gov.au/child-safe-standards/the-11-child-safe-standards/"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Child Safe Standards</span></a><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">. </span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.</span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">For further Information on RCH is available </span><a href="https://www.rch.org.au/rch/about/"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">here</span></a><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">.</span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>About the role:</strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Join a high-performing team at the Royal Children’s Hospital (RCH), where we are dedicated to making a positive impact on the health and well-being of children. Our Communications and Digital team is small but dynamic, offering a collaborative and innovative environment.</span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">We are looking for a Communications Support Coordinator to streamline, manage and improve administration for the wider team.</span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">The role is a Permanent, full-time, 80 hours per fortnight (incl ADO) position. Classification for this position will range from Grade 3 Level 1 to Grade 3 Level 5, AO31 – AO35, (FTE base salary $74,448.40 to $82,305.60 per annum, plus superannuation, plus salary packaging). </span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>What you’ll achieve:</strong></span></p> <ul style="list-style-type:disc" type="disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Deliver responsive and accurate customer service to internal and external stakeholders.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Identify and implement improvements in communications workflows and systems.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Support publishing to internal and external websites and platforms</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Support the facilitation of RCH events, like the Good Friday Appeal, and Executive events.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Maintain and improve team documentation, messaging guides, and filing systems.</span></li> </ul> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>What experience you’ll bring:</strong></span></p> <ul style="list-style-type:disc" type="disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Proven ability to deliver high-quality customer service and stakeholder support.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strong organisational skills in managing communications requests, content lifecycles, and publishing.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Event coordination experience, including working with photographers and external partners.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Administrative expertise in documentation, scheduling, and performance reporting.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Confidence in managing confidential information and ensuring policy compliance.</span></li> </ul> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Qualifications:</strong></span></p> <ul style="list-style-type:disc" type="disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Relevant tertiary qualification or equivalent experience in administration.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">6 months to 2 years’ experience in administration or communications within large organisations.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strong organisational, planning, and administrative skills.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Skilled in content creation, publishing, and managing communications requests.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Familiar with digital platforms (social media, websites, email systems).</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Experience in healthcare/government settings and event coordination is a plus.</span></li> </ul> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">If this sounds like you, click <a title="" href="https://www.rch.org.au/uploadedFiles/Main/Content/successfactors/communications-support-coordinator-june-2026.pdf " target="_self">here</a> for more information.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Why join us?</strong></span></p> <ul style="list-style-type:disc" type="disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Be part of a dedicated and high-performing team making a difference to children, their families, and the wider health sector.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Opportunity to lead and innovate in a dynamic communications and digital environment.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Engage with a diverse range of stakeholders, contributing to impactful health communications.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Supportive and collaborative team culture focusing on improvement, growth and development.</span></li> </ul> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>A few more details:</strong></span></p> <ul style="list-style-type:disc" type="disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">We offer Salary Packaging</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Work two days from home, three in the Parkville office</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Take advantage of discounted on-site car parking.</span></li> </ul> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong> </strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Other requirements:</strong></span></p> <ul style="list-style-type:disc" type="disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Current National Criminal Record Check, or willing to obtain</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Valid Working with Children Check</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Compliance with RCHs “Staff Immunisation - Prevention of Vaccine-Preventable Diseases” procedure.</span></li> </ul> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>How to apply:</strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.</span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be found.</span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">For more information about this position, please contact Sophia Deans, Strategic Communications Manager, via email at [email protected].</span></p><p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Why work at the RCH?</span></strong></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.</span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">We also offer </span><a href="https://www.rch.org.au/careers/staff-benefits/"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">staff benefits</span></a><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif"> such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program.</span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><em><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.</span></em></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital. Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.</span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks. </span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="text-align:center;margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Are you ready to join our team?</span></strong></p> <p style="text-align:center;margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Apply online by clicking on the “<strong>Apply”</strong> button</span></p> <p style="text-align:center;margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Applications close <strong>6 July 2026</strong></span></p>

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