About this role
<p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Working alongside the Director of Reservations and Guest Experience at The Peninsula Beverly Hills, we are seeking an Operator who possesses a genuine warmth and sense of hospitality.</span></span></p> <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif"> <br>• Work for an award-winning luxury hotel group<br>• Learn and grow within a diverse multi-outlet property<br>• Exceptional benefits package</span></span></p> <p> </p> <p><br><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Key Accountabilities</span></span></p> <p><br><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">• <span style="font-family:Arial, Helvetica, sans-serif">Utilize our hotel's online chat system to respond to guest inquiries, including those related to food orders, room reservations, spa appointments, and other services. </span><br>• <span style="font-family:Arial, Helvetica, sans-serif"> Answer all incoming calls promptly, in an attentive, courteous, and efficient manner.</span><br>• <span style="font-family:Arial, Helvetica, sans-serif">Direct incoming calls to appropriate departments.</span> </span></span> </p> <p> </p> <p> </p> <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">General Requirements</span></span></p> <p><br><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">• Strong communication skills while remaining positive, organized, and professional<br>• An open and flexible schedule ( shift start times will be staggered) with the ability to work on the weekends and holidays <br>• Experience in customer service in a luxury hotel or other luxury customer service environment<br>• Ability to handle high-volume calls and multitask effectively.</span></span></p> <p> </p> <p> </p> <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Benefits we offer:</span></span></p> <p><br><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">• 100% company-paid medical, dental and vision coverage<br>• Paid time off<br>• Complimentary employee meals<br>• Complimentary car parking (onsite)<br>• Complimentary bicycle parking (onsite)<br>• Bus transit reimbursement <br>• Complimentary uniform laundering<br>• Discounted and complimentary room nights at The Peninsula Hotels<br>• 50% restaurant discount<br>• Retirement plan with 4%</span></span><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif"> company match</span></span></p> <p> </p> <p> </p> <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">We are delighted to receive your resume for further consideration. To be eligible to apply, you must have a US work authorization. The pay rate for this position is $27.81 per hour plus incentive.</span></span><br> </p><style type="text/css">.responsive { width: 100%; max-width: 550px; height: auto; } </style> <p style="text-align:center"> </p> <p style="text-align:center"><img class="responsive" src="https://performancemanager10.successfactors.com/doc/custom/hshmanagemD/PBHbenefits-Fulltime.gif"></p> <p style="text-align:center"> </p>