About this role
<p><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Working alongside the Director of Guest Relations at The Peninsula Beverly Hills, we are seeking a Guest Relations Manager who possesses a genuine warmth and sense of hospitality. </span></span></p> <p> </p> <p><br><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">• Work for an award-winning luxury hotel group<br>• Learn and grow within a diverse multi-outlet property<br>• Exceptional benefits package</span></span><br> </p> <p> </p> <p><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Key Accountabilities</span></span></p> <p> </p> <p><br><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">• Maintain the quality, completeness, and accuracy of guest information<br>• Enhance knowledge of guest preferences by ensuring detailed, meaningful, and accurate profile remarks and centralized guest comments are consistently maintained<br>• Support Front Office staff members to ensure guest inquiries are attended in a timely manner.<br>• Create personalized and thoughtfully crafted guest experiences through genuine acts of care, delivered with sincerity, warmth, and grace, fostering meaningful emotional connections with guests</span></span></p> <p> </p> <p> </p> <p><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">General Requirements</span></span></p> <p> </p> <p><br><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">• Demonstrate exceptional verbal and written communication skills, with the ability to communicate confidently and credibly with guests<br>• Must be able to work well in a team environment and multitask under pressure<br>• Exhibit creativity, flexibility, and adaptive thinking, transforming guest information and insights into meaningful acts of recognition and personalized emotional amenities that enhance the guest experience.<br>• Serve as an ambassador of The Peninsula Beverly Hills by consistently upholding the hotel's standards of excellence, quality, and genuine care, while building positive relationships with guests.</span></span></p> <p> </p> <p><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Benefits we o</span></span><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">ffer</span></span></p> <p> </p> <p><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif"><br>• Paid time off<br>• Complimentary employee meals<br>• Complimentary car parking (onsite)<br>• Complimentary bicycle parking (onsite)<br>• Bus transit reimbursement <br>• Complimentary uniform laundering<br>• 50% restaurant discount<br>• Retirement plan with 4% company match</span></span></p> <p> </p> <p> </p> <p><br><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">We are delighted to receive your resume for further consideration. To be eligible to apply, you must have a US work authorization. The annual salary for this position is $75,000.</span></span></p> <p style="margin-bottom:11.0px"> </p> <p style="margin-bottom:11.0px;text-align:justify"> </p><p> </p> <p style="text-align:center"><img alt="" src="https://www.peninsula.com/en/-/media/images/logo/8_logo_beverly-hills_grey.svg" style="height:61.0px;width:300.0px"></p> <p> </p> <p style="text-align:justify"><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif"><b>About The Peninsula Beverly Hills</b></span></span></p> <p style="text-align:justify"><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Located at one of the most prestigious addresses in Beverly Hills, at the intersection of Wilshire and Santa Monica Boulevards, and within easy walking distance of Century City and the legendary Rodeo Drive, The Peninsula Beverly Hills provides an exclusive retreat amid lush tropical gardens.</span></span></p>