About this role
<p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:black">We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.</span></span></span></p> <p> </p> <ul> <li style="text-align:justify"><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">17 paid statutory holidays</span></span></li> <li style="text-align:justify"><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Exceptional market leading benefits</span></span></li> <li style="text-align:justify"><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Option of MPF or ORSO retirement scheme</span></span></li> </ul> <p style="text-align:justify"> </p> <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000208"><b style="font-weight:bold">Key Accountabilities:</b></span></span></span></p> <p> </p> <ul> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Ensures that all the front office departments are managed efficiently according to the established Hotel Policies & Procedures and the Peninsula Service Principles</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Collaborates with relevant departments to ensure all guests’ requirements are met </span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Handles guest comments effectively with protection of both the guest and the hotel’s interest</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Ensures the highest degree of guest satisfaction which is well reflected in Forbes, LQA and The Peninsula Standard</span></span></li> </ul> <p style="text-align:justify"> </p> <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000208"><b style="font-weight:bold">General Requirements:</b></span></span></span></p> <p> </p> <ul> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Minimum 5 years' working experience in the hospitality industry with at least 1 year at supervisory/management level</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Excellent communication skills with fluent spoken English and Chinese</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Superior guest resolution and problem solving abilities are required</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Hands-on experience with MS Office and Opera</span></span></li> </ul> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif"><strong>The Peninsula Hong Kong </strong></span></p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif">The Peninsula Hong Kong, HSH’s flagship hotel, opened in 1928 and is affectionately known by its nickname, "The Pen". Located in Tsim Sha Tsui with stunning harbour views, it blends classical grandeur, timeless elegance and modern in-room technology. The hotel features 300 guestrooms and suites, award-winning restaurants and bars, a spectacular spa, and a luxury retail arcade. </span></p> <style type="text/css"> .responsive { width: 100%; max-width: 550px; height: auto; } </style> <p style="text-align:center"> </p> <p style="text-align:center"><img class="responsive" src="https://performancemanager10.successfactors.com/doc/custom/hshmanagemD/PHK_G_H.gif"></p> <p style="text-align:center"> </p>