About this role
<p> </p> <p> </p><p>Working alongside a high profile and prestigious team, we are seeking a Guest Relations Officer<br>to create a memorable guest experience.</p> <p> </p> <p>• World renowned hotel within China<br>• High profile position within The Peninsula Hotels<br>• Favourable remuneration package</p> <p><br> <br>Key accountabilities<br> <br>• Provide full-range VIP greetings, escort and in-stay personalized services to uphold hotel brand image<br>• Establish and maintain guest profiles and arrange customized greetings and services<br>• Collaborate with all operational departments to complete pre-arrival arrangements for VIP guests<br>• Timely address guest feedback and complaints with proper documentation to ensure high guest satisfaction</p> <p> </p> <p><br>General requirements<br> <br>• Passionate about luxury hospitality with solid stress resilience<br>• Proficient in both Chinese and English with clear and appropriate communication<br>• Strong service awareness and team collaboration spirit. <br> <br> </p> <p><br>We would be delighted to receive your CV and will liaise directly with suitable applicants.</p><style type="text/css">.responsive { width: 100%; max-width: 550px; height: auto; } </style> <p style="text-align:center"> </p> <p style="text-align:center"><img class="responsive" src="https://performancemanager10.successfactors.com/doc/custom/hshmanagemD/PBJbenefits-GeneralStaffandSupervisor.gif"></p> <p style="text-align:center"> </p>