About this role
<p><span style="font-family:verdana, geneva, sans-serif">Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea.</span></p> <p> </p> <ul> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">An exceptional opportunity to join our high-profile hotel in Istanbul.</span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. </span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Be a part of the highly experienced team.</span><br><span style="font-family:verdana, geneva, sans-serif"> </span><br><span style="font-family:verdana, geneva, sans-serif"><strong>Key Accountabilities</strong></span></li> </ul> <p> </p> <ul> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Greet all arriving and departing guests as they enter and leave the Hotel.</span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Welcome guests in the forecourt and support the team in assisting guests in getting in and out of vehicles.</span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Maintain close guest contact, and when receiving guest feedback, ensure to elevate feedback to the Management team for recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.</span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Ability to give information and directions about Istanbul to guests and to drivers.</span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Keep the driveway and lobby safe, clean, and clear.</span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Handle errands for guest needs.</span><br><span style="font-family:verdana, geneva, sans-serif"> </span></li> </ul> <p><span style="font-family:verdana, geneva, sans-serif"><strong>General requirements</strong></span></p> <p> </p> <ul> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Thorough knowledge of customer service techniques, with a passion to deliver excellent experiences. </span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Possess experience within the Front Office in a similar capacity a good understanding of hotel operations and services.</span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Confident conversationalist always engaging with guests and colleagues.</span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Excellent time management and organization, ability to multi-task, highly adaptable, naturally positive.</span></li> <li style="font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif">Flexibility and capability of working under pressure.</span><br><span style="font-family:verdana, geneva, sans-serif"> </span></li> </ul> <p><span style="font-family:verdana, geneva, sans-serif">We would be delighted to receive your CV and will liaise directly with suitable applicants.</span></p><style type="text/css">.responsive { width: 100%; max-width: 550px; height: auto; } </style> <p style="text-align:center"> </p> <p style="text-align:center"><img class="responsive" src="https://performancemanager10.successfactors.com/doc/custom/hshmanagemD/PITbenefits-SupervisorandGeneralStaffEnglish.gif"></p> <p style="text-align:center"> </p>