About this role
<p>The Peninsula Hotels, a division of The Hongkong and Shanghai Hotels Limited, operates twelve world-class luxury hotels across Asia, Europe, and the USA. Known for legendary hospitality, we offer a guest experience that blends elegance with modernity. <br>The Peninsula Tokyo, perfectly situated at the heart of the city located near Ginza, the Marunouchi financial district and the Imperial Palace. We are proud of our 500 colleagues, a diverse blend of over 30 different nationalities and cultures who come together in a supportive and inclusive workplace. Our focus on <strong>employee well-being</strong>, <strong>career growth</strong>, <strong>financial rewards</strong>, and continuous <strong>learning and development</strong> ensures our employees feel valued. In 2024, we made a significant investment in our talent by increasing base salary remuneration by over 29%, ensuring we remain competitive and continue to offer outstanding <strong>employee benefits</strong>.</p> <ul> <li>Ability to utilise your expertise in security and risk management to ensure the ultimate safety level of both our guests and employees</li> <li>Utilise your strategic thinking and leadership skills to minimize the risk and crisis management</li> <li>Manage 10 in-house security members as well as security vendor</li> <li>Report to hotel manager </li> </ul> <p><strong>Key Accountabilities </strong></p> <ul> <li>Provide strategic leadership for all security, safety, and operational risk functions to protect guests, colleagues, assets, and the reputation of the property.</li> <li>Ensure full compliance with corporate standards, local laws, and regulatory requirements relating to security, safety, emergency management, and loss control.</li> <li>Design, implement, and continuously enhance an integrated security and operational risk management framework, including policies, procedures, and controls.</li> <li>Proactively identify, assess, and mitigate risks, drawing on local intelligence, incident data, and trend analysis to prevent loss, harm, or disruption.</li> <li>Lead crisis preparedness and response, including emergency planning, drills, incident command, investigations, and post‑incident review.</li> <li>Oversee investigations and claims management, ensuring accurate documentation, liaison with legal counsel, insurers, and authorities when required.</li> <li>Manage occupational health and safety systems, training programmes, and workers’ compensation processes to reduce accidents and liability.</li> <li>Develop and lead the security organization, including recruitment, training, performance management, succession planning, and employee engagement.</li> <li>Drive cost‑effective resource planning, budgeting, and deployment of security manpower, technology, and equipment.</li> </ul> <p><strong>Requirements</strong></p> <ul> <li>In‑depth knowledge of security, safety, and operational risk management, including loss prevention, emergency management, crisis response, investigations, and business continuity within a luxury hospitality environment.</li> <li>Proven crisis‑management and decision‑making capability, including sound judgement under pressure and the ability to balance life safety, guest experience, operational continuity, and reputational risk.</li> <li>Investigative and analytical skills, with experience in incident investigation, root‑cause analysis, reporting, and the implementation of preventive controls.</li> <li>Strong understanding of legal and regulatory frameworks relating to security operations, occupational health and safety, insurance, liability, and employment law, with the ability to apply requirements pragmatically in live operations.</li> <li>Strong stakeholder engagement and communication skills, enabling effective collaboration with senior leadership, authorities, legal counsel, insurers, vendors, and external partners, as well as clear written and verbal reporting.</li> <li>Fluency in Japanese and English both verbal and written communication</li> </ul><style type="text/css">.responsive { width: 100%; max-width: 550px; height: auto; } </style> <p style="text-align:center"> </p> <p style="text-align:center"><img class="responsive" src="https://performancemanager10.successfactors.com/doc/custom/hshmanagemD/PTKbenefits-Fulltime.gif"></p> <p style="text-align:center"> </p>