About this role
<p><span style="font-family:arial, helvetica, sans-serif">Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea.</span></p> <p> </p> <ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">An exceptional opportunity to join our high-profile hotel in Istanbul.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. </span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Be a part of the highly experienced team.</span></li> </ul> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Key accountabilities</strong></span></p> <p> </p> <ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Responsible for all outgoing and incoming customer calls, verifying accuracy and handling emergency issues.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Ensuring that all calls are handled overseeing Restaurant, SPA and Hotel Reservations</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Representing the hotel in accordance with all Peninsula Standards and Service Principles</span></li> </ul> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif"><strong>General requirements</strong></span></p> <p> </p> <ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Minimum 1-year experience in a similar role within Front Office or Reservations in a Luxury Hotel environment with similar standards and expectations. </span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Thorough knowledge of customer service needs and techniques.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Excellent communication, time management, organisational skills, highly adaptable with a focus on problem solving, naturally positive. </span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Excellent time management, organisational skills, highly adaptable with a focus on problem solving, naturally positive.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Fluent English communication proficiency. Expertise in a second language would be desirable.</span></li> </ul> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif">We look forward to welcoming you to the Peninsula family and receiving your resume.</span></p><style type="text/css">.responsive { width: 100%; max-width: 550px; height: auto; } </style> <p style="text-align:center"> </p> <p style="text-align:center"><img class="responsive" src="https://performancemanager10.successfactors.com/doc/custom/hshmanagemD/PITbenefits-SupervisorandGeneralStaffEnglish.gif"></p> <p style="text-align:center"> </p>