About this role
<p><span style="font-family:arial, helvetica, sans-serif">Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea.</span></p> <p> </p> <ul> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">An exceptional opportunity to join our high-profile hotel in Istanbul.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. </span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Be a part of the highly experienced team.</span></p> </li> </ul> <p><br><span style="font-family:arial, helvetica, sans-serif"><strong>Key accountabilities</strong></span></p> <p> </p> <ul> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Handle all guest luggage, throughout the guest journey, from arrival to departure, and ensure correct storage of luggage by following the correct procedures.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Ensure prompt delivery and pick up of luggage to the guest accommodation by adhering to the guest service principles.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Welcome guests in the main entrance, assist guests in getting in and out of vehicles.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Possess in-depth knowledge of the hotel, immediate community, and Istanbul.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Maintain close guest contact, and when receiving guest feedback, ensure to elevate feedback to the Management team for recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.</span></p> </li> </ul> <p><br><span style="font-family:arial, helvetica, sans-serif"><strong>General requirements</strong></span></p> <p> </p> <ul> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Experience and knowledge of hotel operations through a similar position, ideally to have a min of 1 year of relevant experience in a similar role.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Hospitality-related certification or alternative.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Passion and appreciation of quality luxury hotel service with exceptional communication skills.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Excellent time management and organization, highly adaptable, naturally positive.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Flexibility and capability of working under pressure. Highly committed, passionate, and able to work in different shifts.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Fluent English and Turkish communication proficiency. Expertise in a different language would be desirable.</span></p> </li> </ul> <p><br><span style="font-family:arial, helvetica, sans-serif">We would be delighted to receive your CV and will liaise directly with suitable applicants.</span></p><style type="text/css">.responsive { width: 100%; max-width: 550px; height: auto; } </style> <p style="text-align:center"> </p> <p style="text-align:center"><img class="responsive" src="https://performancemanager10.successfactors.com/doc/custom/hshmanagemD/PITbenefits-SupervisorandGeneralStaffEnglish.gif"></p> <p style="text-align:center"> </p>