About this role
<p><span style="font-family:arial, helvetica, sans-serif">Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea.</span></p> <p> </p> <ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">An exceptional opportunity to join our high-profile hotel in Istanbul.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. </span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Be a part of the highly experienced team.</span></li> </ul> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Key accountabilities</strong></span></p> <p> </p> <ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Strive to continuously improving guest experiences and to live and breathe the Peninsula Service Principles. Seeks out improvement for better service standard and to anticipate guest needs.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Take responsibility for daily operational challenges within the Guest Experience Team, including service recovery, continuous coverage, and efficient service delivery.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Support the managers in ensuring that all new team members receive an in-depth induction program in line with defined guidelines and maintains a high level of understanding and awareness of the Service Principles.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Maximise Room and Front Office revenue through initiatives such as room upselling.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Ensure proper inventory control of room availability and oversees allocation according to special requests and preferences.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Co-ordinate with the Rooms Controller, Housekeeping and Engineering to ensure all rooms are ready to be occupied and are maintained in excellent condition; ensure VIP rooms are ready for guest arrival and all respective amenities are setup accordingly.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Establish close guest contact, manages guest feedback and ensure elevated services recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.</span></li> </ul> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif"><strong>General requirements</strong></span></p> <p> </p> <ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Thorough knowledge of customer service needs and techniques, office management and good working knowledge of operational finance / procedures. </span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Good organisational and multitasking abilities. </span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Excellent communication and people skills. </span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Problem-solving skills. </span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Exceptional presentation. </span></li> </ul> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif">We look forward to welcoming you to the Peninsula family and receiving your resume.</span></p><style type="text/css">.responsive { width: 100%; max-width: 550px; height: auto; } </style> <p style="text-align:center"> </p> <p style="text-align:center"><img class="responsive" src="https://performancemanager10.successfactors.com/doc/custom/hshmanagemD/PITbenefits-SupervisorandGeneralStaffEnglish.gif"></p> <p style="text-align:center"> </p>