About this role
<p>The Peninsula Hotels, a division of The Hong Kong and Shanghai Hotels Limited, operates twelve world-class luxury hotels across Asia, Europe, and the USA. Known for our legendary hospitality and commitment to excellence, we offer an extraordinary environment that blends elegance with modernity, delivering unforgettable experiences to our guests.</p> <p> </p> <p>At The Peninsula Tokyo, we are proud of our diverse, dynamic team of over 500 employees from 33 different nationalities. As we continue to grow, we are committed to creating a supportive, inclusive workplace where our team members thrive. Our focus on <strong>employee well-being</strong>, <strong>career growth</strong>, <strong>financial rewards</strong>, and continuous <strong>learning and development</strong> ensures our employees feel valued. In 2024, we made a significant investment in our talent by increasing base salary remuneration by over 29%, ensuring we remain competitive and continue to offer outstanding <strong>employee benefits</strong>.</p> <p> </p> <ul> <li>Great opportunity to make an impact on the organization through learnirng and talent developement</li> <li>Being part of the diverse People and Culture team</li> </ul> <p> </p> <p><strong>Key Accountabilities </strong></p> <ul> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Co-facilitate orientation programmes and ensure compliance completions.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Deliver selected trainings (guest experience, culture, service principles).</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Assist in developing learning materials and digital content.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Coordinate and support learning programmes, including cross-training, exposure plans, Emerging Manager Programme, and MT initiatives.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Manage course enrolments, attendance tracking, completion follow-ups, and communication.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><span>Support departmental trainers’ meetings and contribute to strengthening departmental training culture.</span> </span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><span>Provide guidance and feedback to departmental trainers on training plans and documentation.</span><span> </span></span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Lead accuracy and maintenance of the Learning Management System and produce dashboards and reports.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Promote Learning Key content and encourage usage across departments.</span></p> </li> </ul> <p> </p> <p><strong>Requirements</strong></p> <ul> <li>Strong organisation and planning skills with ability to collaborate across department</li> <li>Clear communication and relationship building skills</li> <li>Fluency in both English and Japanese (JLPT N1 or close to native level) </li> </ul><style type="text/css">.responsive { width: 100%; max-width: 550px; height: auto; } </style> <p style="text-align:center"> </p> <p style="text-align:center"><img class="responsive" src="https://performancemanager10.successfactors.com/doc/custom/hshmanagemD/PTKbenefits-Fulltime.gif"></p> <p style="text-align:center"> </p>