About this role
<p>Working alongside a high profile and prestigious team, we are seeking a Front Desk Assistant Manager to create a memorable guest experience.</p> <p> </p> <ul type="disc"> <li>World renowned hotel within China</li> <li>High profile position within The Peninsula Hotels</li> <li>Favourable remuneration package</li> </ul> <p> </p> <p> </p> <p><strong>Key accountabilities</strong></p> <p> </p> <ul type="disc"> <li>Assist manager in overseeing front office operations to ensure smooth and efficient service</li> <li>Resolve guest complaints and emergencies to maintain hotel reputation and guest experience</li> <li>Conduct departmental training and ensure compliance with hotel policies</li> <li>Maintain work logs, complete work handovers, and report incidents in a timely manner</li> </ul> <p> </p> <p><strong> </strong></p> <p><strong>General requirements</strong></p> <p> </p> <ul type="disc"> <li>Minimum 2 years of relevant working experience in hotel front office</li> <li>Strong communication and problem-solving skills with good guest service awareness</li> <li>Excellent service attitude and team collaboration spirit</li> <li>Passion for luxury hotel industry with good ability to work under pressure</li> </ul> <p> </p> <p> </p> <p>We would be delighted to receive your CV and will liaise directly with suitable applicants.</p> <p> </p><style type="text/css">.responsive { width: 100%; max-width: 550px; height: auto; } </style> <p style="text-align:center"> </p> <p style="text-align:center"><img class="responsive" src="https://performancemanager10.successfactors.com/doc/custom/hshmanagemD/PBJbenefits-GeneralStaffandSupervisor.gif"></p> <p style="text-align:center"> </p>