About this role
<p>We are seeking a strategic and commercially minded leader to take global level ownership of Food & Beverage performance across our portfolio. This role is responsible for driving disciplined execution of the F&B strategy through consistent measurement, actionable insight generation, and continuous performance improvement. Acting as the central point of reference for F&B commercial performance, the role translates strategy into effective planning to elevate overall F&B results and strengthen market positioning. </p> <p> </p> <p><strong>Key Accountabilities</strong></p> <p> </p> <p>Portfolio Performance Ownership</p> <ul> <li>Own Group‑level Food & Beverage performance across The Peninsula hotels, with accountability for revenue, margin, cost discipline, and productivity outcomes.</li> <li>Provide a clear, fact‑based view of performance trends, risks, and opportunities at portfolio, brand, and concept level.</li> </ul> <p> </p> <p>Performance Frameworks, KPIs & Governance</p> <ul> <li>Define and govern standardised F&B performance frameworks aligned to Group strategy and Balanced Scorecard priorities.</li> <li>Ensure consistency in KPI definitions, reporting cadence, and performance interpretation across properties, and maintain a single source of truth for F&B performance.</li> </ul> <p> </p> <p>Analysis, Insight & Decision Support</p> <ul> <li>Analyse financial and operational data to identify root causes behind performance outcomes and translate insights into actionable recommendations.</li> <li>Support senior leadership decision‑making on investment, pricing, concept optimisation, and resource allocation through robust analysis and scenario evaluation.</li> </ul> <p> </p> <p>Performance Improvement Enablement</p> <ul> <li>Support the design, prioritisation, and monitoring of F&B performance improvement initiatives, including revenue optimisation, margin enhancement, and productivity programmes.</li> <li>Track delivery and effectiveness of initiatives, reinforcing accountability without duplicating line management responsibility.</li> </ul> <p> </p> <p>Cross‑Functional Coordination & Capability Development</p> <ul> <li>Work closely with Operations Excellence, Finance, Guest Experience, and Brand teams to ensure F&B performance initiatives are integrated with broader OPS priorities.</li> <li>Improve the maturity and consistency of F&B performance management capability across the portfolio through tools, standards, and guidance.</li> </ul> <p style="margin:0.0cm;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p><strong>Requirements</strong></p> <ul> <li>Proven experience in portfolio‑level F&B commercial performance management, with strong financial, operational analysis and KPI governance capability.</li> <li>10+ years’ experience in hospitality or complex multi‑site environments, with exposure to P&L management, portfolio analysis, and senior leadership support.</li> <li>Solid understanding of luxury hospitality and brand‑led F&B environments; experience in Group, regional, or corporate roles influencing operations without direct line authority.</li> <li>Strong analytical, structured thinker with the ability to translate strategy into measurable performance improvement initiatives; experience using BI, analytics, or performance management systems preferred.</li> <li>Confident communicator with a collaborative, change‑oriented mindset, able to influence senior stakeholders in ambiguous, matrixed, and cross‑cultural environments.</li> <li>Fluent in English (written and spoken); and willingness to travel are advantageous. </li> </ul><style type="text/css">.responsive { width: 100%; max-width: 550px; height: auto; } </style> <p style="text-align:center"> </p> <p style="text-align:center"><img class="responsive" src="https://performancemanager10.successfactors.com/doc/custom/hshmanagemD/HSH_HO_benefits_Grade_A-D.gif"></p> <p style="text-align:center"> </p>