About this role
<p style="text-align:center"> <img src="https://rmkcdn.successfactors.com/f5d436c4/768de07b-b5ae-4fa1-81f6-f.jpg" style="height:267.0px;width:750.0px"></p> <p style="text-align:center"> </p> <p style="text-align:center"> </p> <p style="margin-bottom:11.0px;text-align:justify"><span style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif"><span>The Peninsula London is seeking to hire an experienced <strong>Director of Rooms</strong> to join our leadership Team. This role will work closely with the General Manager, Operations in planning and leading the large operational team including Guest Experience, Guest Services, Concierge, Housekeeping and Spa & Wellness to ensure maximum business performance, in delivering personalised service within a fast paced high profile hotel. </span></span></span></p> <p style="text-align:justify"><span style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif"><span> </span></span></span></p> <p style="text-align:justify"> </p> <ul> <li style="text-align:justify;font-size:12.0pt"><span style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif"><span>An exceptional opportunity to join our high-profile flagship hotel in London.</span></span></span></li> <li style="text-align:justify;font-size:12.0pt"><span style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif"><span>The Peninsula Hotels espouses luxury service, dedication to our guests and commitment to our colleagues. </span></span></span></li> <li style="text-align:justify;font-size:12.0pt"><span style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif"><span>Join our award-winning group, working alongside a highly experienced team. </span></span></span></li> </ul> <p style="margin-bottom:11.0px;text-align:justify"><span style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif"><span> </span></span></span></p> <p style="margin-bottom:11.0px;text-align:justify"> </p> <p style="margin-bottom:11.0px;text-align:justify"><strong><span style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif"><span>Key accountabilities</span></span></span></strong></p> <p style="margin-bottom:11.0px;text-align:justify"><span style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif"><span> </span></span></span></p> <ul> <li style="font-size:12.0pt"> <div><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Lead the full guest experience strategy, ensuring exceptional service delivery and consistent alignment with Peninsula service principles.</span></div> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <div><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Champion all guest feedback and service recovery processes, driving timely resolutions and proactive improvements to prevent future issues.</span></div> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <div><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Maintain a strong front‑of‑house presence, engaging with guests to anticipate needs, strengthen relationships, and mitigate potential service risks.</span></div> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <div><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Drive continuous enhancement of service quality through innovation, process improvement, and elevated operational standards across the Rooms Division.</span></div> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <div><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Ensure flawless room readiness through rigorous quality control, regular service audits, and close collaboration with Housekeeping and Engineering teams.</span></div> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <div><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Oversee workforce planning, staffing levels, and payroll management to ensure optimal coverage, operational efficiency, and sustained service excellence.</span></div> </li> </ul> <p style="text-align:justify"> </p> <p style="text-align:justify"> </p> <p style="margin-bottom:11.0px;text-align:justify"><strong><span style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif"><span>General requirements</span></span></span></strong></p> <p style="margin-bottom:11.0px;text-align:justify"><span style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif"><span> </span></span></span></p> <ul> <li style="font-size:12.0pt"><span style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif">Minimum 5 years’ experience in a similar role within a luxury international property. Strong Front Office background with Housekeeping acumen is preferred.</span></span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif">Is a natural organiser, highly detailed and able to effectively achieve division goals/objectives.</span></span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif">Strong people leader having prior experience managing diverse teams.</span></span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif">Ability to influence and communicate effectively.</span></span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif">Fluent English language skills and presentation ability.</span></span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif">Strong technology and software knowledge with the ability to problem solve independently.</span></span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif">Exceptional guest engagement skills.</span></span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif">Strong financial acumen.</span></span></li> </ul> <p> </p> <p><span style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif">We are delighted to receive your CV now and will liaise with suitable candidates directly.</span></span></p><p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif"><strong>The Peninsula London </strong></span></p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif">Exquisitely situated in the heart of Belgravia, with captivating views over Hyde Park Corner and Wellington Arch, The Peninsula London graces one of the city’s most prestigious addresses. This newly built hotel, impeccably designed to harmonize with the surrounding heritage buildings, is just moments away from London’s most iconic attractions, including the three Royal Parks, Buckingham Palace and luxury shopping districts. The hotel is truly a representation of multiculturism, with colleagues representated from over 50 cultural backgrounds.</span></p> <style type="text/css">.responsive { width: 100%; max-width: 550px; height: auto; } </style> <p style="text-align:center"> </p> <p style="text-align:center"><img class="responsive" src="https://performancemanager10.successfactors.com/doc/custom/hshmanagemD/PLN-benefits-ExCom.gif"></p> <p style="text-align:center"> </p>