About this role
<p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:black">We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.</span></span></span></p> <p> </p> <ul> <li style="text-align:justify"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px">17 paid statutory holidays</span></span></li> <li style="text-align:justify"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px">Exceptional market leading benefits</span></span></li> <li style="text-align:justify"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px">Option of MPF or ORSO retirement scheme</span></span></li> </ul> <p style="text-align:justify"> </p> <p><span style="color:#000208"><b style="font-weight:bold"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px">Key Accountabilitie<span style="font-family:Arial, Helvetica, sans-serif">s</span></span></span><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:16.0px">:</span></span></b></span></p> <p> </p> <ul> <li style="text-align:justify"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px">Provides courteous and prompt service for internal and external customers in accordance with the established Peninsula standards</span></span></li> <li style="text-align:justify"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px">Handles various sort of inquiry over the phone efficiently</span></span></li> <li style="text-align:justify"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px">Handles restaurant’s bookings as a call centre and answers general enquiries about hotel outlets with exceptional guest service</span></span></li> </ul> <p style="text-align:justify"> </p> <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000208"><b style="font-weight:bold">General Requirements:</b></span></span></span></p> <p> </p> <ul> <li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px">Relevant experience working in hospitality industry would be an advantage</span></span></li> <li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px">Excellent in spoken and written English, Chinese and Mandarin</span></span></li> <li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px">Hands-on experience with MS Office </span></span></li> </ul> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif"><strong>The Peninsula Hong Kong </strong></span></p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif">The Peninsula Hong Kong, HSH’s flagship hotel, opened in 1928 and is affectionately known by its nickname, "The Pen". Located in Tsim Sha Tsui with stunning harbour views, it blends classical grandeur, timeless elegance and modern in-room technology. The hotel features 300 guestrooms and suites, award-winning restaurants and bars, a spectacular spa, and a luxury retail arcade.</span></p> <style type="text/css"> .responsive { width: 100%; max-width: 550px; height: auto; } </style> <p style="text-align:center"> </p> <p style="text-align:center"><img class="responsive" src="https://performancemanager10.successfactors.com/doc/custom/hshmanagemD/PHK_General.gif"></p> <p style="text-align:center"> </p>