About this role
<p><img src="https://www.kiwirail.co.nz/assets/Careers/Photos/SEEK-Header-2.jpg?vid=5" width="898" height="321"></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:Arial, sans-serif;color:#333333">Position located in Wellington</span></strong></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:Arial, sans-serif;color:#333333">Starting rate $30.42 per hour</span></strong></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:Arial, sans-serif;color:#333333">Fixed Term Contract, part time 30 hours per week till April 2027</span></strong></li> </ul> <p style="margin:0.0cm;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:black"><a href="https://www.kiwirail.co.nz/assets/Careers/NHKR/Customer-Host-GJNZ-all.pdf?vid=4"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Position Description</span></a></span></p> <p style="margin:0.0cm;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:Arial, sans-serif;color:#333333">He kōrero mō mātou | About us: </span></strong></p> <p style="margin:0.0cm;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif;color:#333333">KiwiRail has been connecting New Zealanders for over 150 years. Our vision, Hononga Whaikaha, Oranga mo Aotearoa (Stronger Connections, Better New Zealand), drives us to create sustainable, efficient transport solutions that benefit our people, communities, and environment. </span></p> <p style="margin:0.0cm;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif;color:#333333">Teamwork, Collaboration, Safety, & Innovation are at the heart of what we do. By modernising rail and ferry services, KiwiRail is building an exciting future, and you can be part of it. </span></p> <p style="margin:0.0cm;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:Arial, sans-serif;color:#333333">He whakamārama mō te tūranga mahi | About the role:</span></strong></p> <p style="margin:0.0cm;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif;color:#333333">As a Customer Host, you’ll be the friendly face delivering an exceptional on-board experience for KiwiRail’s Scenic and Scenic Plus train passengers.</span></p> <p style="margin:0.0cm;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif;color:#333333">You’ll make every journey memorable by providing warm, professional service — from serving high-quality food and beverages to helping passengers with luggage and keeping them informed during disruptions. Your polished presentation and positive attitude will represent the very best of our brand.</span></p> <p style="margin:0.0cm;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif;color:#333333">This is a fast-paced, physical role on board a moving train, requiring energy, adaptability, and a genuine commitment to passenger care. Due to the nature of the position, we welcome applications from those aged 18 years and over.</span></p> <p style="margin:0.0cm;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:Arial, sans-serif;color:#333333">Key Responsibilities:</span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif;color:#333333">Provide prompt, professional customer service to passengers throughout their journey</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif;color:#333333">Serve food and beverages (including alcohol), maintaining a clean and welcoming environment</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif;color:#333333">Offer tailored assistance, from luggage handling to safety updates during disruptions</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif;color:#333333">Maintain high standards of personal presentation to enhance the Scenic Plus brand</span></li> </ul> <p style="margin:0.0cm;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:Arial, sans-serif;color:#333333">Ngā pukenga e rapu nei mātou | What you will bring:</span></strong></p> <p style="margin:0.0cm;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif;color:#333333">We’re looking for individuals who thrive in customer-facing roles and bring energy and care to every task.</span></p> <p style="margin:0.0cm;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif;color:#333333">Experience in customer service, ideally in hospitality or tourism</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif;color:#333333">NCEA Level 3 or equivalent</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif;color:#333333">Full, clean NZ Driver License</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif;color:#333333">Confidence in cash handling </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif;color:#333333">Ability to gain and maintain First Aid, Emergency Procedures, Tunnel & Gas Awareness, Food & Hygiene, and liquor licensing certifications</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif;color:#333333">Good physical health and the ability to meet our medical standards</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif;color:#333333">Strong interpersonal skills and a passion for great service</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif;color:#333333">Ability to work long shifts on your feet, lift up to 20kg, and move with ease on a train</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif;color:#333333">A flexible, can-do attitude and team spirit</span></li> </ul> <p style="margin:0.0cm;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:Arial, sans-serif;color:#333333">Nōu te rourou | What’s in it for you:</span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif;color:#333333">Competitive hourly rate</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif;color:#333333">Access to discounted health insurance for you and your whānau</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif;color:#333333">A positive and supportive team environment</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif;color:#333333">Opportunities for cross-training into different departments onboard, and career growth & development within KiwiRail</span></li> </ul> <p style="margin:0.0cm;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:Arial, sans-serif;color:#333333">Kua rite, kia rite | Ready to Make a Difference?</span></strong></p> <p style="margin:0.0cm;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif;color:#333333">Submit your CV and cover letter today!</span></p> <p style="margin:0.0cm;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:Arial, sans-serif;color:#333333">Rā aukati | Applications close: 12th July 2026 unless filled sooner! </span></strong></p> <p style="margin:0.0cm;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:Arial, sans-serif;color:#333333"> </span></strong><strong><span style="color:#333333"> </span></strong></p> <p style="margin:0.0cm;line-height:normal;background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:Arial, sans-serif;color:#333333">Please Note, all successful candidates must undergo and pass a pre-employment medical and drug screen. Due to the nature of this role, we require successful candidates to hold NZ residence visa or citizenship.</span></strong></p>