About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Type</b></H2> </div><div><ul> <li> <div>Full-Time and Part-Time Opportunities Available</div> </li> <li>Non-Exempt </li> <li>Location: San Juan, Cupey <strong>(On-site)</strong></li> <li>This job requires approximately 8 weeks of training.</li> </ul> <p> </p> <p><strong> Training Information</strong></p> <ul> <li>Start Date: August 17, 2026</li> <li>Duration: Approximately 8 weeks</li> <li>Location: San Juan, Cupey <strong>(On-site)</strong></li> <li>Training Schedule: Monday to Friday from 8:00 a.m. to 5:00 p.m.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Work Schedule</b></H2> </div><div><div> </div> <p><strong>Weekend availability is required. </strong>Shift assignments are subject to operational needs and availability. </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>General Description</b></H2> </div><div><p style="text-align:justify">Provides customers excellent telephone service to assure the retention and growth of clients’ portfolio ensuring that customers receive the best service possible.</p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Essential Duties and Responsibilities</b></H2> </div><div><ul> <li><span>Analyze client service and claims needs, assess available solutions, and make prompt decisions to resolve issues effectively.</span></li> <li><span>Promote cross-selling of financial products and services to enhance client engagement.</span></li> <li><span>Address situations within the scope of assigned authority or escalate cases beyond that scope as needed.</span></li> <li><span>Provide detailed information about Popular’s products and services, including loans, credit cards, credit lines, vendor payments, balance inquiries, and more.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Education</b></H2> </div><div><p><b>24</b> Bachelor's degree approved credits or equivalent combination of education and experience.</p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Experience </H2> </div><div><p>At least two years of experience in customer service or sales.</p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Other Qualifications</b></H2> </div><div><ul> <li>Excellent customer service skills, including telephone skills and telephone etiquette.</li> <li>PC Skills including knowledge of Windows Microsoft Office Applications (Word, Excel, Power Point, etc).</li> <li>Detail oriented with analytical skills.</li> <li>Excellent oral and written communication skills in English and Spanish. Fully Bilingual.</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Values</b></H2> </div><div><div>1. Passion for People</div><div>3. Succeed Together</div><div>2. Own Every Moment</div><div>4. Build the Future</div></div></div></div><p style="text-align:justify"><strong>Important: </strong>The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.</p> <p><span style="font-size:12.0pt;font-family:Aptos, sans-serif">Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.</span></p> <p>Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.</p> <p style="text-align:center">ABOUT US</p> <p style="text-align:justify">Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.</p> <p style="text-align:justify">As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.</p> <p style="text-align:justify">We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.</p> <p style="text-align:justify"><em>If you have a disability or need more information about requesting an accommodation, please contact us at <a href="mailto:[email protected]">[email protected]</a>. <strong>This email inbox is monitored for such types of requests <u>only</u></strong>. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.</em></p> <p style="text-align:center"> </p> <p style="text-align:center"><span style="color:#a9a9a9"><strong>Are you ready for a rewarding career?</strong></span></p> <p style="text-align:justify"> </p> <p style="text-align:center"><strong>Popular is an Equal Opportunity Employer, including Disability/Vets</strong><br>Learn more about us at <a href="http://www.popular.com" target="_blank" rel="noopener"><span style="color:#0066cc">www.popular.com</span></a> and keep updated with our latest job postings at <a href="http://www.jobs.popular.com">www.jobs.popular.com</a><em>.</em><br><strong>Connect with us!<br><a href="http://www.linkedin.com/company/banco-popular-de-puerto-rico" target="_blank" rel="noopener"><span style="color:#0066cc">LinkedIn</span></a> | <a href="http://www.facebook.com/popular/" target="_blank" rel="noopener"><span style="color:#0066cc">Facebook</span></a> | <a href="http://twitter.com/popular?lang=es" target="_blank" rel="noopener"><span style="color:#0066cc">Twitter</span></a> | <a href="http://www.instagram.com/popular.pr?igshid=ykmhge270ti5communitybank/" target="_blank" rel="noopener"><span style="color:#0066cc">Instagram</span></a></strong></p> <p style="text-align:center"> </p> <p style="text-align:center"><em>If you are a California resident, please <a href="https://documents.popular.com/pdfs/SERV/Privacidad_del_Consumidor_Residentes_California_ing.pdf?_gl=1*1oxhuzt*_ga*MTUwMTA5OTQ4Ny4xNjc2NDA1OTU0*_ga_WQNSS77ZYR*MTY3NzAxMTQ0MS41LjEuMTY3NzAxMTQ3OS4yMi4wLjA.&_ga=2.36448230.7705871.1676995212-1501099487.1676405954" target="_blank" rel="noopener">click here</a> to learn more about your privacy rights.</em></p> <p style="text-align:center"> </p>