About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>POWER YOUR GREATNESS!</b></H2> </div><div><p> </p> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif;color:#333333">PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability, inclusion & belonging.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Responsibilities</b></H2> </div><div><p> </p> <p><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">A Service Coordinator receives and dispatches trouble calls to line crews, field personnel and servicemen. Assists in scheduling work to field personnel and crews. Prepares or checks crew time reports, mileage reports, disability reports, material issue tickets and other miscellaneous reports and orders. Performs payroll preparation, work orders, maintains compliance reports and records and other data entry. Analyzes operating account, reviews job costs and assists in compiling the operation and construction budgets. Updates work tracking on a daily basis, enters meter exchange data, enters connection/disconnect reads, inputs meter and service removals/installs. Performs data entry into the Regional Construction Management System (RCMS) or subsequent system. May create external invoices, maintain line extension contract files, perform additional customer follow-up and other duties as assigned. Employees must be able to perform the essential functions of the position with or without an accommodation. At PacifiCorp, we encourage everyone to work together. We embrace diversity and value the distinct perspectives of all our employees. We strive to cultivate a workplace that connects each employee to the organization and enables all individuals to participate and contribute to their full potential. </span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Requirements</b></H2> </div><div><p> </p> <ul style="list-style-type:disc" type="disc"> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Three years general office or two years Administrative Assistant experience.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Two years Customer Service experience.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Strong telephone and face-to-face communication skills</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Must be detail oriented but with a demonstrated ability to multi-task </span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Proficiency in MS 365</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Must possess strong problem-solving skills </span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">High School diploma or proof of GED equivalent.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Successful in passing clerical aptitude assessment with at least a score of 80% as well as typing 40 WPM. </span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">The pre-hire aptitude assessment and typing test must be completed on a regular scheduled testing date and location prior to the posting close date. A score of 80% and 40 WPM are required to be eligible. Please copy and paste the following link to register for the assessment. </span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Benefits</b></H2> </div><div><p> </p> <p><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">At PacifiCorp, we understand that living a healthy lifestyle isn’t just about your physical health — your mental, financial, and social wellbeing also play an important role. That’s why we offer a wide range of benefits designed to help you live a more balanced lifestyle</span></p> <p> </p> <p> </p> <p><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Our benefits include: </span></p> <p> </p> <p> </p> <ul style="list-style-type:disc" type="disc"> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Medical, dental, and vision insurance</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">401k with match fixed contributions, including a Roth and saving option. For union employees, matching contributions vary by union. For nonunion, PacifiCorp makes a fixed contribution equal to 4% of your eligible pay each year for new hires. In addition, PacifiCorp matches 100% of the first 6% you contribute. </span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Life insurance</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Additional voluntary benefits, including pet insurance</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Tuition Assistance</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Mass Transit Pass for employees in our Portland and Salt Lake City Offices.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Work Life Balance</b></H2> </div><div><p> </p> <ul style="list-style-type:disc"> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Generous Paid Time Off (PTO) - Time off varies by employee type (Union or Non-Union)</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Paid short-term disability leave and long-term disability insurance</span></li> </ul> <ul style="list-style-type:disc" type="disc"> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Paid Parental Leave</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Paid Bereavement Leave </span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Employee Assistance Program supporting mental and emotional wellbeing</span></li> </ul> <p> </p> <p> </p> <p><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><strong>For more information, please visit: </strong><strong>https://careers.pacificorp.com/content/New-Benefits-Page/?locale=en_US</strong></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u>Additional Information</u></H2> </div><div><p> </p> <p><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Req Id: 114715 </span><br><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Company Code: PacifiCorp #PM25 </span><br><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Primary Location: Rock Springs, Wyoming (100% Onsite) </span><br><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Department: Power Delivery </span><br><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Schedule: Full-Time </span><br><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Personnel Subarea: IBEW Local 127</span><br><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Hiring Range: $24.23 per hour </span></p> <p><br><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Employees must be able to perform the essential functions of the position with or without an accommodation.</span></p> <p><br><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.</span></p> <p><br><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations.</span></p></div></div></div>