About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Company / Location Information</b></H2> </div><div><p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.</span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Primary Function</b></H2> </div><div><p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px">To assist customers with purchased orders, stock checks and general information. Acts as a liaison between customers and AO Smith regarding specialty questions and advice. Process orders for materials or merchandise received by mail, telephone, or personally from customers or company employees by performing the following duties. </span></span> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Responsibilities</b></H2> </div><div><ul> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Manage parts sales order backlog. </span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Utilize JDE information effectively and efficiently while entering all customer parts orders into JDE </span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Receive and handle customer requests and complaints via phone, fax or computer. </span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Inform customer of parts prices, shipping date, anticipated delays, and any additional information needed by customer. </span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Call customers when necessary to advise shipment delay and/or to obtain additional information. </span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Check inventory and schedule shipment of customer orders. </span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Follow-up on orders to ensure delivery by specified dates. </span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Check and confirm, price and discount of customers. </span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments. </span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Compiles statistics and prepares various reports for management including replacement parts field information, cross reference and parts bulletins. </span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Handle irate customers in a professional manner. </span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Obtain customer feedback information. </span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Participates in continued update and improvement of parts identification tools. </span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Perform other duties as assigned by supervisor. </span></span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications</b></H2> </div><div><p><span style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif">Bachelors Degree in related field with 3+ years experience preferred. Will consider candidates with 5+ years experience/training.</span></span></p> <p><span style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif"><strong><u>Additional Qualifications:</u></strong></span></span></p> <ul> <li style="font-size:12.0pt"><span style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif">Excellent computer skills in MS Word, Excel, email and windows</span></span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:baseline">Responds promptly to customer needs and reque<span><span><span>sts for service and </span></span></span><span><span><span>assistance</span></span></span><span><span><span>.</span></span></span> </span></span></span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:baseline">Listens and <span><span><span>remains</span></span></span><span><span><span> open to others’ ideas.</span></span></span> </span></span></span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif"><span style="vertical-align:baseline">Gets<span><span><span> clarification on instructions.</span></span></span> </span></span></span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="vertical-align:baseline">Priorit<span><span><span>izes and plans work activities.</span></span></span> </span></span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="vertical-align:baseline">Follows through on commitments. </span></span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="vertical-align:baseline">Demonstrates accuracy and thoroughness<span><span><span>.</span></span></span> </span></span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>We Offer</b></H2> </div><div><p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.</span></span></p> <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">#Appcast</span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>ADA Statement & EEO Statement</b></H2> </div><div><p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.</span></span></p><p> </p><p> </p><p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.</span></span></p><p> </p></div></div></div>