Sales Operations Analyst (Mumbai, IN) @ Dolby Laboratories, Inc.

<div> <div> <p><strong><span>Role Summary</span><span> </span></strong></p> </div> <div> <p><span>The Sales Operations Analyst will support the Entertainment and Automotive Sales team by managing operational processes, ensuring compliance, and driving efficiency across sales workflows. This role requires strong analytical skills, attention to detail, and the ability to collaborate effectively with cross-functional teams including account managers, engineering, finance, legal and compliance teams.</span><span> </span></p> </div> <div> <p><span>The role will include </span><span><span>providing</span><span> </span><span>“back</span><span> </span><span>office”</span><span> </span><span>support</span><span> </span><span>to</span><span> </span><span>allow</span><span> </span><span>sales</span><span> </span><span>managers</span><span> </span><span>to</span><span> </span><span>focus</span><span> </span><span>on</span><span> </span><span>premium</span><span> </span><span>business</span><span> </span><span>executions whilst</span><span> </span><span>co-coordinating</span><span> </span><span>with</span><span> </span><span>regional</span><span> </span><span>liaison</span><span> </span><span>support</span><span> </span><span>offices</span><span> </span><span>and</span><span> </span><span>providing</span><span> </span><span>customer</span><span>support</span><span> </span><span>for</span><span> </span><span>other customer accounts globally.</span></span><span> </span></p> </div> <div> <p><span>The Analyst is also expected to leverage AI</span>‑<span>powered tools, automation, and data intelligence to optimize sales processes, improve data accuracy, and enhance decision</span>‑<span>making.</span><span> </span></p> <p> </p> </div> <div> <p><strong><span>Key Responsibilities</span><span> </span></strong></p> </div> <div> <p><span><span>The </span><span>Analyst</span><span> will split their time and focus across three core areas</span><span> - </span><span>50% IMEA &amp; SEA Support, 25% Europe </span><span>Support</span><span> and 25% Office Administration.</span></span><span> </span><span><span>Details </span><span>given</span><span> below:</span></span></p> <p> </p> </div> <div> <p><strong><span><span>Customer Service</span><span> &amp; </span><span>Licensing Management </span></span><span> </span></strong></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>E</span><span>ngage</span><span> with licensees </span><span>in India, MEA, Europe &amp; SEA </span><span>(inquiries, customer onboarding, </span></span><span><span>vendor set </span><span>up</span><span> </span></span><span>etc.)</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Manage</span><span> </span><span>licensing agreements &amp; royalty reporting processes.</span></span><span> </span></p> </li> </ul> </div> </div> <div> <div> <ul style="list-style-type:disc"> <li> <p><span>Attend in-person meetings </span><span> </span></p> </li> </ul> </div> <div> <p><strong><span> </span><span><span>Administration</span><span>,</span><span> Data Analysis</span><span> &amp; Reporting</span></span><span> </span></strong></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Work closely with </span><span>the </span><span>Finance</span><span> team</span><span> (forecasting, revenue analysis, payment tracking)</span></span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Maintain accuracy and consistency of data in Salesforce and </span><span>Power </span><span>BI systems.</span></span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Build </span><span>BI reports</span><span> to support sales insights, revenue tracking, and operational KPIs.</span></span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Assist</span><span> in preparation of sales data for quarterly business reviews (QBRs) for the IMEA CP leader.</span></span><span> </span></p> </li> </ul> </div> <div> <p><strong><span> </span><span>Process Optimization:</span><span> </span></strong></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Develop</span><span> </span><span>the</span><span> </span><span>necessary</span><span> </span><span>understanding</span><span> </span><span>of</span><span> </span><span>Dolby’s</span><span> </span><span>licensed</span><span> </span><span>technologies</span><span> </span><span>and</span><span> </span><span>licensing </span><span>procedures.</span></span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Drive continuous improvement through experimentation with new AI capabilities in CRM, contract management, and customer engagement.</span><span> </span></p> </li> </ul> </div> <div> <p><strong><span> </span><span><span>O</span><span>ffice</span><span> Admin: </span></span><span> </span></strong></p> </div> <div> <ul> <li><span>Manage assets and inventory of demo equipment and track its movement.</span><span> </span></li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Manage merchandising requirements of the region.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Assist with vendor payments for “Outside Marketing” spend.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Assist with arranging customer meetings and demos in the Mumbai office.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Occasionally assist with travel arrangements when demo equipment is being used for launches.</span><span> </span></p> </li> </ul> </div> <div> <p> </p> <p><strong><span><span>Qualifications</span><span> </span></span><span> </span></strong></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Bachelor’s degree in business</span><span>, Finance, or related field</span><span>s</span><span>.</span></span><span> </span></p> </li> </ul> </div> </div> <div> <div> <ul style="list-style-type:disc"> <li> <p><span>Excellent written and verbal English language skills.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>3 to 5 </span><span>years experience</span><span> in sales operations or a similar</span><span> analytical</span><span> role</span><span>, preferably with a focus on the </span><span>entertainment &amp; </span><span>automotive industr</span><span>ies</span><span>.</span></span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Strong </span><span>proficiency</span><span> in Excel</span><span>, </span><span>Salesforce</span><span> and data management tools.</span></span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Working knowledge of </span><span>AI</span></span>‑<span><span>powered</span><span> analytics platforms (e.g., Power BI Copilot, or equivalent). </span></span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Excellent</span><span> cross-cultural</span><span> communication skills.</span></span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Based in </span><span>Mumbai</span><span> area, </span></span><span><span>ability</span><span> to travel. </span></span><span> </span></p> </li> </ul> <p> </p> </div> <div> <p><strong><span>Additional Requirements</span><span> </span></strong></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Ability to work independently and as part of a team in a fast-paced environment</span><span>.</span></span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Proven ability to manage competing priorities and context-switch effectively between regional duties.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Experience working with diverse teams across different time zones (Europe, IMEA, SEA</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Highly organized and </span><span>detail-oriented</span><span>.</span></span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Curiosity and willingness to continuously learn</span><span>.</span></span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Affinity for </span><span>t</span><span>echnologies </span><span>and emerging digital tools</span><span>.</span></span><span> </span></p> </li> </ul> </div> </div>