About this role
<p>Compensation: £12.71 Per Hour<br>Weekly Hours: 24</p> <p> </p> <p>Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!</p> <p> </p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H3 style="font-size:1.0em;margin:0.0px"><b>Overview</b></H3> </div><div><p>Park Holidays is seeking a Receptionist with excellent communication skills and a proven ability to provide outstanding customer service in a fast-paced environment. As the first point of contact for our guests, you’ll play a key role in delivering outstanding customer service and creating a warm, memorable experience for every visitor.</p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H3 style="font-size:1.0em;margin:0.0px"><b>Job Duties</b></H3> </div><div><ul> <li>Meet and greet holiday guests as the first point of contact for the park.</li> <li>Carry out administration duties on Park Vision as agreed with the Holiday Sales Manager.</li> <li>Provide an information service on all park activities, facilities and local services and attractions.</li> <li>Provide an efficient reservations service to all resident guests.</li> <li>Book guests on arrival in a courteous manner and relay any relevant information regarding the Park's facilities to them.</li> <li>Efficiently operate the Park telephone system.</li> <li>Complete all Welcome Packs with corresponding programs, membership cards etc.</li> <li>Issue and control all keys to guest accommodation.</li> <li>Operate the Park mobile radio system.</li> <li>Take payment for holidays or caravan owners' accounts and issue receipts.</li> <li>Ensure the office and reception are always clean.</li> <li>Open and process post as required.</li> <li>Make outgoing sales calls - upselling extended stays and upgrades.</li> <li>Contact hire fleet guests via telephone to chase for the booking payment as per the Company agreement.</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H3 style="font-size:1.0em;margin:0.0px"><b>Requirements</b></H3> </div><div><ul> <li>Strong communication and interpersonal skills</li> <li>A passion for customer service and a friendly, approachable manner</li> <li>Good organisational skills and attention to detail</li> <li>Ability to work independently and as part of a team</li> <li>Previous reception or front-of-house experience is desirable but not essential</li> <li>This role is subject to a Basic Disclosure and Barring Service (DBS) check.</li> </ul> </div></div></div><p><strong>Benefits</strong></p> <p>At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart.</p> <p>We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.</p> <p><strong>Employee Benefits at Park Holidays UK include:</strong></p> <ul type="disc"> <li>Generous discount on holidays across our parks</li> <li>Discount at all restaurants on park for you and your family</li> <li>Free premium eye test voucher</li> <li>Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.</li> <li>Discounted gym memberships</li> <li>Employee referral scheme</li> <li>Sales referral scheme</li> <li>Free expert mortgage advice</li> <li>Company pension scheme</li> </ul> <p> </p> <p> </p> <p><span style="font-size:8.0pt">IND1</span></p>