About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">About GardaWorld</H2> </div><div><p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong>The Airport Needs You | Service Delivery Manager | Toronto Pearson International Airport (YYZ)</strong></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Airports run on leadership, operational excellence, and exceptional customer service. At GardaWorld, we are looking for a driven and people-focused Service Delivery Manager to support airport security operations at YYZ in Mississauga.</p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">If you thrive in fast-paced environments, enjoy leading teams, and want to build a long-term career in aviation operations, this opportunity is for you.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">What GardaWorld Brings to You as a Service Delivery Manager</H2> </div><div><p style="margin:0.0cm 0.0cm 8.0pt 36.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">• Salary between $63,000 - $77,000 annually <br>• Full health and benefits package<br>• Paid training and leadership development opportunities<br>• Career growth within a global organization<br>• Exposure to airport operations, aviation, and customer service leadership<br>• Inclusive and collaborative work environment</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">What Your Days Will Look Like</H2> </div><div><p style="margin:0.0cm 0.0cm 8.0pt 36.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm 0.0cm 8.0pt 36.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">• Lead daily airport operations to ensure efficiency, safety, and service excellence<br>• Drive operational performance and achieve productivity and quality targets<br>• Support and coach frontline teams in a fast-paced airport environment<br>• Improve workflows and operational processes to enhance customer experience<br>• Collaborate with airport stakeholders and internal teams<br>• Monitor operational KPIs and support continuous improvement initiatives<br>• Resolve operational issues quickly to maintain seamless operations<br>• Ensure compliance with operational and aviation security procedures</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">What We're Looking For</H2> </div><div><p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm 0.0cm 8.0pt 36.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong>• </strong>Post-secondary education or equivalent professional experience<br>• 1 to 3 years of leadership or operations management experience<br>• Strong leadership, communication, and problem-solving skills<br>• Experience working in fast-paced operational environments<br>• <span style="font-size:12.0pt;line-height:115%;font-family:Aptos, sans-serif">English is required; French is considered a strong asset</span></p> <p style="margin:0.0cm 0.0cm 8.0pt 36.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong>No artificial intelligence (AI) tools are used in the screening, assessment, or selection of candidates for this position. </strong></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong>Vacancy Status: This posting is for a current position within the organization.</strong></p></div></div></div>