About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Ready to suit up as a Bilingual Account Coordinator</b></H2> </div><div><p><span>The Bilingual Account Coordinator at GardaWorld plays a key role in coordinating daily operations between clients, field teams (security officers), and internal departments (scheduling, recruitment, operations, and human resources). They act as the main point of contact for a portfolio of client accounts to ensure efficient service delivery in line with contractual requirements and company standards.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What's in it for you?</b></H2> </div><div><ul> <li>Competitive and comprehensive benefits package.</li> <li>Full coverage of ongoing training costs through the GardaWorld Academy.</li> <li>Permanent full-time position, Monday to Friday schedule.</li> <li>Strong opportunities for career advancement within GardaWorld.</li> <li>Dynamic and fast-paced work environment with exposure to operations, clients, and field teams.</li> <li>A role where your coordination and communication skills have a direct impact on daily operations.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Responsibilities for Bilingual Account Coordinator</b></H2> </div><div><ul> <li>Act as the primary point of contact between clients and GardaWorld internal teams.</li> <li>Ensure bilingual communication (French and English) with clients and employees.</li> <li>Coordinate security officers’ schedules in collaboration with the scheduling team.</li> <li>Handle client requests (replacements, emergencies, post adjustments, operational needs).</li> <li>Monitor site performance and ensure compliance with security standards and contractual requirements</li> <li>Maintain up-to-date client records (reports, incidents, compliance, operational logs).</li> <li>Track employee absences, lateness, overtime, and staffing requirements.</li> <li>Collaborate with HR and recruitment teams to support onboarding of new employees.</li> <li>Escalate and resolve operational issues or on-site conflicts in a timely manner.</li> <li>Prepare regular reports for account managers and operations teams.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications for Bilingual Account Coordinator</b></H2> </div><div><p> </p> <ul> <li style="list-style-type:none"> <ul type="disc"> <li>Bilingual: French and English (spoken and written required).</li> <li>Experience in the security industry or a similar field (customer service, operations, coordination, account management).</li> <li>Strong organizational skills with the ability to manage multiple priorities.</li> <li>Excellent communication skills and ability to work with various stakeholders.</li> <li>Ability to work under pressure in a fast-paced environment.</li> <li>Knowledge of scheduling tools or HR systems (asset: SuccessFactors, Excel, etc.).</li> <li>Strong customer service mindset and professional approach.</li> <li>Team player with strong problem-solving skills.</li> </ul> <div> <p> </p> <p><strong>Working Conditions</strong></p> <p> </p> </div> <ul type="disc"> <li>Full-time position (often office-based in an operational environment).</li> <li>May require flexible working hours depending on client needs.</li> <li>Constant interaction with field teams and clients.</li> <li>Fast-paced and evolving work environment.</li> </ul> </li> </ul> <p style="margin-bottom:11.0px;margin-left:24.0px"><span style="font-family:arial, helvetica, sans-serif"><span><span>Ensure continuity of security operations, maintain strong client relationships, and guarantee that all sites are properly staffed and compliant with GardaWorld contractual requirements.</span> </span></span></p> <p style="margin-bottom:11.0px;margin-left:24.0px"> </p></div></div></div>