<table class="MsoNormalTable" style="width:669.0px;border-collapse:collapse;border:none" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width:501.55pt;border:solid windowtext 1.0pt;background-color:#d9d9d9;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> Position/Employment type: </td> </tr> <tr> <td style="width:501.55pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> Technical Manager, Burundi / Full Time Employee </td> </tr> <tr> <td style="width:501.55pt;border:solid windowtext 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> Organization/Reporting line: </td> </tr> <tr> <td style="width:501.55pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> Country Manager, Burundi </td> </tr> <tr> <td style="width:501.55pt;border:solid windowtext 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> Place of work/Travel: </td> </tr> <tr> <td style="width:501.55pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> Bujumbura, Burundi </td> </tr> <tr> <td style="width:501.55pt;border:solid windowtext 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> Contact and Cooperation: </td> </tr> <tr> <td style="width:501.55pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> Internally: Main cooperation with the HODs Externally: Clients </td> </tr> <tr> <td style="width:501.55pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> Job Summary: </td> </tr> <tr> <td style="width:501.55pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> The Country Technical Manager will be responsible for Managing Technology for the country which include but not limited to; adhoc and routine Maintenance, Installation Projects, Sales and Profitability. </td> </tr> <tr> <td style="width:501.55pt;border:solid windowtext 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> Key Responsibilities: </td> </tr> <tr> <td style="width:501.55pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> The incumbent is responsible for critical oversee in the Technical Department and which include but are not limited to: Technology Contract Financial Management <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Ensure profitability, sustainability, and cost efficiency of contracts.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Implement cost‑saving models and controls.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Manage gross margins through overhead control, contract profitability monitoring, and risk assessments to minimize claims.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Drive revenue growth and oversee cash flow, invoicing accuracy, and documentation integrity.</li> </ul> Staff Management <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Analyze staff turnover and allocate resources effectively.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Coordinate with subcontractors on installation requirements.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Implement succession planning and employment equity initiatives.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Ensure staff participation in scheduled training programs.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Motivate staff and maintain high engagement levels.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Conduct performance assessments and corrective actions where necessary.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Enforce behavioral standards in line with GARDA WORLD’s code of conduct.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Manage disciplinary actions in compliance with company policies.</li> </ul> Operations Management <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Oversee maintenance and project workflows impacting contract success.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Strengthen client retention and customer service levels.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Schedule, attend, and document formal customer meetings.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Maintain positive client relationships.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Ensure adherence to quality standards through inspections and controls (including subcontractors).</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Share and implement best practices across regions.</li> </ul> Business Development <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Identify and pursue new business opportunities.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Expand business with existing customers.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Conduct competitor evaluations and maintain market awareness.</li> </ul> Project Management, Technical Installations & Service <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Manage surveys, installations, repairs, preventive service, and maintenance of technological solutions, including:</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">CCTV systems</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Intrusion alarm systems (manual/automatic)</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Fire alarm & suppression systems</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Perimeter/intrusion detection (IR, electric fence, fiber, etc.)</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Telecommunication & ICT systems (Ethernet, fiber, wireless)</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Networking, access control, time & attendance systems</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Fleet management & tracking systems</li> </ul> Research & Development (R&D) and Technology Solutions <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Continuously monitor and adapt to technological advancements.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Conduct R&D to deliver improved client solutions.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Upgrade infrastructure to enhance efficiency and reduce overheads.</li> </ul> Compliance, Safety & Documentation <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Ensure awareness of and compliance with GardaWorld Business Management System requirements assigned to your role and department.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Conduct quarterly PPE inspections, work equipment inspections, electrical safety checks, generator maintenance checks, and maintain equipment registers across regions.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Ensure permits to work and permit‑to‑work logs are in place across regions.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Upload all necessary forms onto the SharePoint system within the correct folder structure.</li> </ul> Additional Responsibilities <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Perform tasks as required by company or project needs.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Travel for surveys, installations, training, service, and maintenance depending on SLAs or project requirements</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Arial, sans-serif"> </li> </ul> </td> </tr> <tr> <td style="width:501.55pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> Principal Outputs of this Role: </td> </tr> <tr> <td style="width:501.55pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Financial Performance: Profitable, sustainable contracts with strong cost control, accurate cash flow, and effective margin management.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">People & Leadership: Motivated, well‑allocated workforce supported by succession planning, equity initiatives, and completed performance reviews.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Operational Excellence: High client retention, strong customer relationships, and consistent adherence to quality standards and best practices.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Business Growth: New opportunities secured, existing accounts expanded, and competitor insights leveraged for regional advantage.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Project Delivery: Successful installations, maintenance, and service of core technological solutions across CCTV, alarms, fire suppression, ICT, networking, and fleet systems.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Innovation & Efficiency: Continuous adaptation to technology changes, R&D for improved client solutions, and upgraded infrastructure to reduce overheads.</li> <li style="text-align:justify;margin:0.0cm 0.0cm 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif">Compliance & Safety: Full adherence to GardaWorld Business Management System requirements, regular inspections completed, permits maintained, and documentation accurately uploaded to SharePoint</li> </ul> </td> </tr> <tr> <td style="width:501.55pt;border:solid windowtext 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> Authority: </td> </tr> <tr style="height:16.6pt"> <td style="width:501.55pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> Refer to GW Security Authority Matrix. </td> </tr> <tr style="height:16.6pt"> <td style="width:501.55pt;border:solid windowtext 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> Accountability: </td> </tr> <tr style="height:16.6pt"> <td style="width:501.55pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> The Technical Manager is accountable to the Country Manager for responsibilities stated in this job description. These responsibilities will be monitored and managed through the mid-year and annual performance review and supported through the monitoring of KPIs. </td> </tr> <tr> <td style="width:501.55pt;border:solid windowtext 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> Competencies: </td> </tr> <tr> <td style="width:501.55pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> Governance & Compliance: Knowledge of security legislation, operational and HR policies, health & safety requirements, and risk identification. Leadership & People Management: Leading teams, managing professionally, handling conflict, motivating staff, and driving change. Communication & Influence: Strong written/verbal communication, negotiation skills, customer focus, and market awareness. Operational & Strategic Delivery: Delivering objectives, executing strategy, ensuring operational excellence, and maintaining quality standards. Technical & Digital Competence: Computer literacy, basic financial skills, and ability to interpret reports.Appreciates the need to work beyond the call of duty if necessary </td> </tr> <tr> <td style="width:501.55pt;border:solid windowtext 1.0pt;border-top:none;background-color:#d9d9d9;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> Qualifications & Experience: </td> </tr> <tr> <td style="width:501.55pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">Education & Training: Degree/Diploma/Higher Diploma in Electronics, Electrical Engineering, or Telecommunications. Formal Security Management Training (advantageous). Internal competency‑related training to be completed after appraisal.</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">Professional Experience: Minimum 5 years’ experience as an installations technician in a busy environment, or 3 years’ experience as a supervisor in a similar role. Demonstrable experience in security system installation, configuration, testing, and commissioning. 3+ years in Electronic Security Services management. Experience in sales of large corporate projects and control room service operations. Financial management expertise within the security industry. Ability to present financial/operational reports to executive management.</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">Technical Expertise: Extensive experience with: CCTV, access control, time & attendance, intruder/fire detection, communication devices, copper/fiber/wireless connectivity, IP networking, VoIP, and radio systems. Broad knowledge of Time & Attendance, Access Control, CCTV, alarms, electric fencing, gate motors, intercoms, PA systems. Strong knowledge of communication protocols (TCP/IP, CAT6 wiring). Familiarity with vendor‑specific systems and hardware adopted by the company.</li> <li style="margin-right:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif;margin-left:0.0px">Software Skills: Proficiency in MS Office Suite and Windows. Broad knowledge of Time & Attendance, Access Control, CCTV software. Strong understanding of communication protocols.</li> </ul> </td> </tr> </tbody> </table>

Technical Manager, Burundi (Bujumbura, Burundi, BI) @ GardaWorld

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