About this role
<p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">We are seeking a highly driven and experienced Restaurant Technology Manager to own and lead our enterprise Restaurant Technology Menu team within the Aloha POS ecosystem. This role is responsible for managing system-wide menu, pricing, and promotional initiatives while leading a team and rebuilding processes from the ground up.</p> <p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">This is an opportunity for a hands-on leader to transform, optimize, and scale Point of sale and Back of House operations across the organization. The ideal candidate is an expert in Aloha POS, thrives in a fast-paced QSR environment, and brings a strong balance of technical expertise, leadership, and strategic thinking.</p> <p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">This role is based in Tampa, FL and has a hybrid work environment with 3 days in-office (Tues-Thurs) at our Restaurant Support Center (RSC). </p> <p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif"><strong><u><span style="font-size:12.0pt">Position Accountabilities</span></u></strong></p> <p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif"><strong>Enterprise Menu Management</strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:6.0pt;line-height:115%;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Own end-to-end menu lifecycle within Aloha POS</li> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Experience with Next Gen POS specifically PAR/Qu/Toast will be highly considered.</li> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Develop detailed project plans including timelines, milestones, and dependencies</li> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Configure and deploy menu updates including pricing, promotions, and LTOs</li> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Manage dayparting, item hierarchy, modifiers, and combo logic</li> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Ensure accuracy, consistency, and alignment with business objectives</li> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Track KPIs and ensure projects are delivered on time and within scope</li> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Troubleshoot and resolve menu-related system issues across locations</li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:11.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif"><strong>Integrations & Cross-Platform Coordination</strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:6.0pt;line-height:115%;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Partner with cross-functional teams (IT, Marketing, Operations, Vendors) for menu updates and projects</li> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Ensure menu consistency and data integrity across all digital and in-store channels</li> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Support integration troubleshooting and enhancements</li> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Translate business requirements into scalable system solutions</li> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Build strong relationships and drive alignment across stakeholders</li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:11.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif"><strong>Back of House Inventory & Labor Systems</strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:6.0pt;line-height:115%;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Support and maintain alignment between POS menu items and BOH inventory systems</li> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Ensure accurate item mapping, depletion logic, and reporting consistency between POS and inventory platforms</li> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Partner with Operations and Finance to support food cost accuracy and inventory reporting</li> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Assist in configuring and maintaining labor-related structures within POS and integrated labor systems (job codes, roles, permissions, reporting)</li> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Support labor and inventory system integrations to ensure data integrity across platforms</li> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Identify opportunities to improve efficiency, reporting accuracy, and system performance across BOH systems</li> </ul> <p style="line-height:115%;margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif"><strong>Additional Role Expectations</strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:6.0pt;line-height:115%;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Initially hands-on (50/50 execution and leadership), transitioning to a more strategic leadership focus over time</li> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Expected to assess current state, identify gaps, and implement scalable solutions</li> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Plays a critical role in improving system performance, speed, and overall operational effectiveness</li> </ul> <p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:11.0pt;font-family:Arial, sans-serif"> </p> <p style="text-align:justify;margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif"><strong><u><span style="font-size:12.0pt">Employment Standards</span></u></strong></p> <p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif"><strong>Education</strong></p> <ul style="margin-top:6.0pt;margin-bottom:0.0in"> <li style="margin:6.0pt 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Arial, sans-serif">College degree preferred<strong> </strong></li> </ul> <p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif"><strong>Experience</strong></p> <ul style="margin-top:6.0pt;margin-bottom:0.0in"> <li style="margin:6.0pt 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Arial, sans-serif">5+ years of experience in QSR or restaurant technology environments</li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Advanced experience with one or more of the following systems Aloha /Toast/PAR/Qu</li> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Proven experience managing enterprise menu deployments across multiple locations</li> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Prior team leadership or management experience</li> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Proficiency in Microsoft Office, General Networking Proficiency, and Database Management.</li> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Experience with integrated platforms such as Olo, Paytronix, Hi-Auto, or similar</li> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Familiarity with BOH inventory systems and item-level inventory mapping</li> <li style="line-height:115%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Working knowledge of labor management systems and POS-to-labor integrations </li> </ul> <p style="text-align:justify;margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif"><em><span style="font-size:10.0pt"> </span></em></p> <p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif"><strong>Essential Physical Requirements</strong> </p> <ul style="margin-top:6.0pt;margin-bottom:0.0in"> <li style="margin:6.0pt 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Arial, sans-serif">The individual must live in the Tampa area and is required to be in the Restaurant Support Center 3 days per week, at a minimum.</li> <li style="text-align:justify;line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Ability to read, analyze, and interpret written materials such as procedure manuals, company communications, or governmental regulations.</li> <li style="text-align:justify;line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Capability to write reports, business correspondence, and procedure manuals.</li> <li style="text-align:justify;line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Skill in effectively presenting information and responding to inquiries from managers, clients, guests, and the public.</li> <li style="text-align:justify;line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Aptitude for applying common sense understanding to execute instructions delivered in written, oral, or diagram form.</li> <li style="text-align:justify;line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Capacity to solve problems involving several concrete variables in standardized situations.</li> <li style="text-align:justify;line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Regularly stand for extended periods, talk, and hear.</li> <li style="text-align:justify;line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Occasionally lift and/or move up to 50 pounds.</li> <li style="text-align:justify;line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Frequently use hands to finger, handle, or feel.</li> </ul> <p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif"><strong>Competencies</strong></p> <ul style="margin-top:6.0pt;margin-bottom:0.0in"> <li style="margin:6.0pt 0.0in 0.0in 0.0px;text-align:justify;line-height:115%;font-size:11.0pt;font-family:Arial, sans-serif">Drive For Results</li> <li style="text-align:justify;line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Process Management</li> <li style="text-align:justify;line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Creativity</li> <li style="text-align:justify;line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif">Customer Focus</li> </ul> <p style="text-align:justify;margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif"><em><span style="font-size:10.0pt"> </span></em></p> <p style="margin:0.0in 6.3pt 0.0in 0.0in;font-size:11.0pt;font-family:Arial, sans-serif">Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p style="margin:0.0in 6.3pt 0.0in 0.0in;font-size:11.0pt;font-family:Arial, sans-serif">#LI-AV1</p>