About this role
<h4><img src="https://performancemanager4.successfactors.com/logo/Purolator_Logo_11.09.gif"></h4> <h4> </h4> <h4><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt"><span style="color:#2f5496"><em style="font-style:italic"><span style="font-size:12.0pt"><span style="color:#001996"><span style="font-style:normal">It’s not a package. It’s a promise®.</span></span></span></em></span></span></span></h4> <p> </p> <p style="margin-bottom:11.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? <strong>The journey starts with you</strong>. The places we go, the elements we brave, the promises we deliver – <strong>it’s all possible because of our people.</strong> So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, <strong>we go there</strong> for you. </span></span></p> <p> </p> <p> </p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Description</H2> </div><div><p><span style="font-size:10.0pt"><strong>Location: 120 Hodsman Road, Regina, Saskatchewan S4N 5X4</strong></span></p> <p> </p> <p><span style="font-size:10.0pt"><strong>Working Hours: </strong>22.5 Weekly hours (guaranteed)</span></p> <p> </p> <p><span style="font-size:10.0pt"><strong>Scheduled Shift: </strong>Varies, dependent upon need, open availability required</span></p> <p> </p> <p><span style="font-size:10.0pt"><strong>Employment Contract: </strong>Permanent</span></p> <p> </p> <p><span style="font-size:10.0pt"><strong>Hourly Wage: </strong>Starting wage of $22.21 (as per collective agreement)</span></p> <p> </p> <p><span style="font-size:10.0pt"><span style="font-family:72.0">Customer Service Orientation -</span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:72.0"> </span></span></p> <ul style="margin-left:36.0px" type="disc"> <li style="vertical-align:middle"><span style="font-size:10.0pt"><span style="font-family:72.0">Serving our customers in the most efficient and courteous manner on the telephone and in person Up-selling and cross selling Corporate Products and Services </span></span></li> <li style="vertical-align:middle"><span style="font-size:10.0pt"><span style="font-family:72.0">Handling customer complaints and inquiries Problem Solving </span></span></li> <li style="vertical-align:middle"><span style="font-size:10.0pt"><span style="font-family:72.0">Working to resolve problem shipments </span></span></li> <li style="vertical-align:middle"><span style="font-size:10.0pt"><span style="font-family:72.0">Working to resolve equipment and technology challenges </span></span></li> <li style="vertical-align:middle"><span style="font-size:10.0pt"><span style="font-family:72.0">Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service </span></span></li> <li style="vertical-align:middle"><span style="font-size:10.0pt"><span style="font-family:72.0">Relationship Building </span></span></li> <li style="vertical-align:middle"><span style="font-size:10.0pt"><span style="font-family:72.0">Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners </span></span></li> <li style="vertical-align:middle"><span style="font-size:10.0pt"><span style="font-family:72.0">Building a positive relationship with customers </span></span></li> <li style="vertical-align:middle"><span style="font-size:10.0pt"><span style="font-family:72.0">Building a positive relationship with key contacts – Vendors, building tenants, etc. </span></span></li> <li style="vertical-align:middle"><span style="font-size:10.0pt"><span style="font-family:72.0">Technology Assisting customers with shipping details and account challenges </span></span></li> <li style="vertical-align:middle"><span style="font-size:10.0pt"><span style="font-family:72.0">Loading, scanning, logging and calling resolution freight </span></span></li> <li style="vertical-align:middle"><span style="font-size:10.0pt"><span style="font-family:72.0">Cash reconciliation including deposits, key control </span></span></li> <li style="vertical-align:middle"><span style="font-size:10.0pt"><span style="font-family:72.0">Communication </span></span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Responsibilities</H2> </div><div><ul style="margin-left:36.0px" type="disc"> <li style="vertical-align:middle"><span style="font-size:10.0pt"><span style="font-family:72.0">Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing Listening to customers and key partners Communicating to customers and key partners in a positive manner </span></span></li> <li style="vertical-align:middle"><span style="font-size:10.0pt"><span style="font-family:72.0">Personal Responsibility and Accountability </span></span></li> <li style="vertical-align:middle"><span style="font-size:10.0pt"><span style="font-family:72.0">Compliance to all Corporate Polices and Procedures (including uniforms) </span></span></li> <li style="vertical-align:middle"><span style="font-size:10.0pt"><span style="font-family:72.0"> Adhering to all Safety Standards </span></span></li> <li style="vertical-align:middle"><span style="font-size:10.0pt"><span style="font-family:72.0">Being on time/attendance </span></span></li> <li style="vertical-align:middle"><span style="font-size:10.0pt"><span style="font-family:72.0">Living the Purolator Values </span></span></li> <li style="vertical-align:middle"><span style="font-size:10.0pt"><span style="font-family:72.0"> Representing the Purolator Values to Customers and key partners and, other duties as assigned by management </span></span></li> <li style="vertical-align:middle"><span style="font-size:10.0pt"><span style="font-family:72.0">Key Areas of Focus </span></span></li> <li style="vertical-align:middle"><span style="font-size:10.0pt"><span style="font-family:72.0">Customer service orientation Ability to problem solve </span></span></li> <li style="vertical-align:middle"><span style="font-size:10.0pt"><span style="font-family:72.0">Excellent in relationship building Experience and adaptation to using technology </span></span></li> <li style="vertical-align:middle"><span style="font-size:10.0pt"><span style="font-family:72.0">Excellent communication skills </span></span></li> <li style="vertical-align:middle"><span style="font-size:10.0pt"><span style="font-family:72.0">Takes personal responsibility and accountability for actions and situations </span></span></li> <li style="vertical-align:middle"><span style="font-size:10.0pt"><span style="font-family:72.0">3-12 Months Customer Service Experience preferred </span></span></li> <li style="vertical-align:middle"><span style="font-size:10.0pt"><span style="font-family:72.0">3-12 Months Retail Experience preferred </span></span></li> <li style="vertical-align:middle"><span style="font-size:10.0pt"><span style="font-family:72.0">3-12 Months using technology/ POS system Experience preferred</span></span></li> <li style="vertical-align:middle"><span style="font-size:10.0pt"><span style="font-family:72.0">Ability to lift 70lbs./stand for 3 hour intervals Professional communication skills: oral communication (telephone and in person)</span></span></li> <li style="vertical-align:middle"><span style="font-size:10.0pt"><span style="font-family:72.0">Written communication; and listening skills </span></span></li> <li style="vertical-align:middle"><span style="font-size:10.0pt"><span style="font-family:72.0">Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail Experience working in a team environment and independently an asset </span></span></li> <li style="vertical-align:middle"><span style="font-size:10.0pt"><span style="font-family:72.0">Experience working in an environment with safety standards an asset"</span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Additional Responsibilities</H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Education</H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H3 style="font-size:1.0em;margin:0.0px">Experience</H3> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H5 style="font-size:1.0em;margin:0.0px">Skills</H5> </div><div></div></div></div><p><strong>Language Requirement: </strong>There are no language requirements for this position.</p> <p><strong>POSTING DETAILS<br>Location: </strong>080 - Regina<strong> <br>Working Conditions: </strong>Retail Center Environment<strong> </strong></p> <p><strong>Reports to:</strong> Manager Retail Regional <br>---</p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:arial, helvetica, sans-serif">Purolator is an equal opportunity employer committed to diversity and inclusion<strong>.</strong> We welcome all qualified applicants and provide accommodations during the recruitment process upon request.</span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:arial, helvetica, sans-serif">Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster. </span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif"><span style="font-size:11.0pt;line-height:115%">Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact </span><a href="mailto:[email protected]"><strong><span style="font-size:11.0pt;line-height:115%">[email protected]</span></strong></a><span style="font-size:11.0pt;line-height:115%">. To apply, visit our Careers Page. </span></span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%;font-family:arial, helvetica, sans-serif">We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.</span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif"><span style="font-size:11.0pt;line-height:115%">Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at </span><a href="http://www.purolator.com"><strong><span style="font-size:11.0pt;line-height:115%">www.purolator.com</span></strong></a><span style="font-size:11.0pt;line-height:115%">. </span></span></p>