About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About Us:</b></H2> </div><div><p>Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.</p> <p>Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Position Purpose:</b></H2> </div><div><p style="text-align:justify"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">To provide a high level of professional customer service to SRCL clients and general administrative support to transport and site operations. To ensure all driver daily activities are closed out on SteriWorks accurately, paperwork filed for future inspection and contribute to the overall team and department success.</span></span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Key Job Activities:</b></H2> </div><div><p style="text-align:justify"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Provide effective customer service to SRCL customers.</span></span></span></p> <p style="text-align:justify"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Administration support to the transport and operations department.</span></span></span></p> <p style="text-align:justify"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Validation of route sheets and ADR's against SteriWorks.</span></span></span></p> <p style="text-align:justify"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Manage unbilled for all routes on a daily basis: generate, investigate and amend accordingly.</span></span></span></p> <p style="text-align:justify"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Generate the daily route Logs and fill in relevant information for discrepancies.</span></span></span></p> <p style="text-align:justify"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Deal with all calls, bookings and waste transfer notes (a regulatory piece of paperwork that is required for all pickups of medical / chemical waste).</span></span></span></p> <p style="text-align:justify"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Answering phone calls.</span></span></span></p> <p style="text-align:justify"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Responding to queries.</span></span></span></p> <p style="text-align:justify"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Communicating with drivers.</span></span></span></p> <p style="text-align:justify"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Printing tags.</span></span></span></p> <p style="text-align:justify"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Sending out stock items to clients.</span></span></span></p> <p style="text-align:justify"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Look after home patient contracts – Baxter / VHI / Hibernian/ Fannin Healthcare.</span></span></span></p> <p style="text-align:justify"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Setting up new home patients.</span></span></span></p> <p style="text-align:justify"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Ringing SQ clients to confirm collection requirements.</span></span></span></p> <p style="text-align:justify"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Ringing Oncall/ No waste SQ clients.</span></span></span></p> <p style="text-align:justify"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Willing to support other team members if and when needed, by prioritising backlog in the Transport office.</span></span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Education:</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Experience (North America & LATAM):</b></H2> </div><div><p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Required Education: High School or equivalent</span></span></span></p> <p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">University/college education or equivalent experience.</span></span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Experience (EMEAA):</b></H2> </div><div><p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Required Years of Experience: 2+ years</span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Preferred Experience: Good knowledge & understanding.</span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Previous experience in a customer service business.</span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Excellent organisational skills and attention to detail.</span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Excellent communicator.</span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Provide excellent customer service at all times and customer focused is essential.</span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Ability to work without supervision.</span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Ability to manage time and complete multi tasks in line with timescales.</span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Good people skills with the ability to build up relationships both internally and externally. </span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Team player, able to work effectively under pressure and who is looking for a challenge. </span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Good knowledge of information technology especially CRM tool, Microsoft Office and Steripoint.</span></span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Certifications and/or Licenses:</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Benefits:</b></H2> </div><div><p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Stericycle offers you:</span></span></span></p> <ul> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Contributory Pension Scheme</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Life Insurance</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Access to SteriCares, our employee support fund</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Stericycle University – Our online library of self-development & learning</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Annual performance related pay review.</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Referral Scheme (Earn by introducing people in your network to the Stericycle family)</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Flu voucher</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Eye Test voucher</span></span></span></li> </ul> <p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">And more…</span></span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Our Promise:</b></H2> </div><div><p>Stericycle is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><i><b>Disclaimer:</b></i></H2> </div><div><p style="text-align:justify"><em>The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.</em></p></div></div></div>