About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About Us:</b></H2> </div><div><p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.</span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.</span></span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Position Purpose:</b></H2> </div><div><p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Working as an integral member of the Customer Experience department, the role holder will be responsible for all aspects of the training and development needs of individuals and teams, onboarding new team members, the creation, preparation and delivery of training materials (presentations and supporting documents) and undertaking feedback surveys to assess the effectiveness of delivery. Working collaboratively with the department lead and Team Managers to understand and continually develop the specific training requirements.</span></span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Key Job Activities:</b></H2> </div><div><p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Delivery of company Induction program to all new team members joining the customer experience teams.</span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Create training programmes for new and existing employees.</span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Maintain up to date training documents, keeping relevant with process changes and in line with company branding.</span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Review current customer service processes and collaborate with management to decide how existing processes could be improved.</span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Onboarding new team members.</span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Oversee the successful running of a ‘grad bay’ throughout an inductees first 3 months in the department, then ensure a smooth handover to their relevant Line Manager.</span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Create proof of learning exercises to gauge the effectiveness of programs, measuring outcomes and any necessary remediation.</span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Conduct role-playing activities to develop interpersonal skills (e.g., negotiation, teamwork and conflict management).</span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Collaborate with management to discuss and implement various training methods and matrixes.</span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Assessing staff and department performance to identify skill/knowledge gaps.</span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Maintain records of professional competence for all team members.</span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Demonstrate a keen sense of customer satisfaction for internal stakeholders.</span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Organise and conduct refresher training when needed.</span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Strive to improve the companies’ level of customer service in line with service delivery agreements and KPIs.</span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Collaborating with Subject Matter Experts.</span></span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Education:</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b></b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Experience (EMEAA):</b></H2> </div><div><p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Minimum 3 years’ experience in a Trainer role. </span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Salesforce experience would be preferable.</span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Excellent interpersonal and communication skills.</span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Excellent verbal and written communication skills</span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Knowledge and experience of various teaching methods and approaches.</span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Experience creating content that fits the need of a diverse audience.</span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Demonstrate effective time management with the ability to prioritise, plan and organise effectively.</span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Have a customer focused commercial awareness.</span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Ability to work deliver programs within agreed timeframes.</span></span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Certifications and/or Licenses:</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Benefits:</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b></b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><i><b>Disclaimer:</b></i></H2> </div><div><p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.</span></span></span></p> </div></div></div>