About this role
<p><span style="font-family:Arial, Helvetica, sans-serif"><strong>Join Komatsu and Be Part of Something Big!</strong></span></p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>Job Overview</b></u></H2> </div><div><p style="margin:0.0in 0.0in 12.0pt;text-align:center;font-size:12.0pt;font-family:'Times New Roman', serif">(<strong>https://www.komatsu.com/careers/)</strong></p> <p style="margin:0.0in;text-indent:0.0in;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><a name="_Hlk152155816"></a><strong>Employer:</strong> Komatsu America Corp. <strong> </strong></p> <p style="margin:0.0in;text-indent:0.0in;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><strong>Job Title: </strong>Lead Writer<strong> </strong></p> <p style="margin:0.0in;text-indent:0.0in;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><strong>Location: </strong>2300 NE Adams St., Peoria, IL, 61639</p> <p style="margin:0.0in;text-indent:0.0in;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><strong>Rate of Pay: </strong>$87,880/year - $102,000/year</p> <p style="margin:0.0in;text-indent:0.0in;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>Key Job Responsibilities</b></u></H2> </div><div><ol> <li> <strong> Manage Department Projects and Support Department Goals</strong><br>o Use Asana, Instagantt, and reporting tools to manage writer projects in the department.<br>• Review and approve new project setup.<br>• Assign due dates based on project criteria.<br>• Review projects weekly to ensure team meets deadlines.<br>o Oversee Department Goals to completion.<br>• Support team goal completion. Utilize Asana and Instagantt.<br>• Review team goals to identify potential walls or bottle necks.<br>o Assign new projects based on project forecast.<br>• Use system tools to forecast next assignments for writers.</li> <li><strong>Manage creation and lifecycle of Parts, Service, and Operator Manuals for Komatsu Machinery</strong><br>o Analyze engineering and field data for new machines and machine updates.<br>• Analyze Bills of Materials and Engineering Change Notices.<br>• Correct materials based on field notifications.<br>• Analyze engineering evaluations for new features.<br>• Interview subject matter experts (SME) (Distributors, customers, internal personnel) for content creation.<br>o Manage new illustrations through approved vendors. Create illustrations as required.<br>• Utilize 3D Cad (Creoview), 2D Part Drawings, and 2D Assembly Drawings for accurate data.<br>• Use Adobe Photoshop and Illustrator to create and modify illustrations.<br>o Manage multiple projects through Asana / Instagantt.<br>• Manage tasks and deadlines and keep up to date project status.<br>• Collaborate with the team to ensure projects stay on task.<br>o Maintain and improve Standard Operating Procedures (SOP) for all manual types.</li> <li><strong>Manage and resolve Technical Service Inquiries from the field and internally</strong><br>o Manage Technical Service Inquiries from online field reporting system (SQIS/Salesforce).<br>• Research and resolve content issues to completion.<br>• Collaborate with customers/SMEs/Komatsu Ltd. to resolve inquiries<br>• Manage multiple TSIs to completion.<br>o Manage Parts Change Requests (PCR) from the field or Parts Technical team.<br>• Research and resolve content issues using data analysis tools and parts technical team.<br>• Correct errors in source material and collaborate with Distribution team as required.</li> <li><strong>Maintain Internal and External Procedures and Standards</strong><br>o Support Workflow Management and Standard Operating Procedures (SOP) for the department.<br>• Create, revise, maintain workflows for department responsibilities.<br>• Manage creation, revision, maintenance of standard operating procedures for department responsibilities.<br>• Manage multiple TSIs to completion.<br>o Review and improve workflow management with external departments.<br>• Manage writer / engineering relationships through meeting reviews.<br>• Work with engineering management to improve markup reviews times, quality of meetings, and writer proficiency.</li> <li><strong>Participate in Continuous Improvement</strong><br>o Develop new solutions through technology or systems to improve speed, accuracy, and quality of content creation and delivery.<br>o Support department goals and initiatives.<br>o Other tasks as required by management.</li> </ol> <p>Telecommuting: permitted within normal commuting distance of the worksite 1 day/week.<br>Employees Supervised: three (3), Tech Writer, Technical Writer, Senior Tech Writer<br>Travel: up to 10% domestic travel and up to 5% international travel required.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>Qualifications/Requirements</b></u></H2> </div><div><p style="margin:0.0in;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><u>Education/Experience Requirements</u>: Bachelor’s degree, or foreign equivalent in Technical Communication, Mechanical Engineering, or a related field, or equivalent, and five (5) years of progressively responsible, post baccalaureate, related engineering experience.</p> <p style="margin:0.0in;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0in;text-indent:0.0in;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><a name="_Hlk207114552"></a><u>Skill Requirements</u>: Additionally, the applicant must have:</p> <ul style="list-style-type:circle;margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><a name="_Hlk213670129"></a>Experience analyzing engineering data and engineering drawings to identify serviceability;</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif">Experience with XML/Structured Authoring Tools (Framemaker, OxygenXML, Arbortext);</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif">Experience with ERP and BOM Management;</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif">Experience with Technical Writing;</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif">Experience with Project Management; and</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif">Experience with Adobe Creative Suite (Illustrator, Photoshop).</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>Additional Information</b></u></H2> </div><div><p style="margin:0.0in 0.0in 0.0in 1.5in;text-indent:-1.5in;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif">Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.</p> <p style="margin:0.0in 0.0in 0.0in 2.5in;text-indent:-0.5in;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif">• Health benefits: Medical, dental, vision, HSA, wellness programs, etc.</p> <p style="margin:0.0in 0.0in 0.0in 2.0in;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif">• 401k and/or employee savings programs</p> <p style="margin:0.0in 0.0in 0.0in 2.0in;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif">• Employee time off (vacation and designated holidays)</p> <p style="margin:0.0in 0.0in 0.0in 2.0in;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif">• Employee and family assistance programs</p> <p style="margin:0.0in 0.0in 0.0in 2.0in;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif">• Disability benefits</p> <p style="margin:0.0in 0.0in 0.0in 2.0in;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif">• Life insurance</p> <p style="margin:0.0in 0.0in 0.0in 2.0in;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif">• Employee learning and development programs</p> <p style="margin:0.0in 0.0in 0.0in 2.0in;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0in 0.0in 0.0in 2.0in;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="color:white"><span>#LI-DNI</span> </span></p></div></div></div><p> </p> <p> </p>