About this role
<p><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="color:black">Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technological innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. </span></span></p> <p><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="color:black">Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.</span></span></p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="color:black">Competitive wages: base pay is $70.30/ hour. Discussion regarding full compensation package conducted upon initial pre-screen.</span></span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="color:black">Comprehensive benefits package (health & dental, vision, life insurance, short and long-term disability)</span></span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="color:black">Health Care and Personal Wellness spending account</span></span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="color:black">Company-sponsored registered pension plan (RPP) and matching program.</span></span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="color:black">Safety boot voucher</span></span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="color:black">Paid vacation</span></span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="color:black">Company-supplied tools</span></span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="color:black">4/5 Rating on Glassdoor </span></span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="color:black">Sustainable employment</span></span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="color:black">Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment</span></span></li> </ul> <p><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="color:black">Please visit our website https://www.komatsu.com/careers/ for more information.</span></span></p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>Job Overview</b></u></H2> </div><div><p style="margin:0.0in 0.0in 5.0pt;line-height:105%;font-size:10.5pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;line-height:105%;font-family:Arial, sans-serif">Lead the team that keeps the underground world moving.</span></strong><span style="font-size:10.0pt;line-height:105%;font-family:Arial, sans-serif"> If you’re a service leader who thrives on solving problems, developing people, and delivering exceptional support to customers, this role puts you at the center of Komatsu’s Field Services operation in Sudbury. You’ll build a high‑performing team, strengthen customer relationships, and drive safe, consistent, high‑quality service execution across some of the most demanding mining environments in the world.</span></p> <p style="margin:0.0in 0.0in 5.0pt;line-height:105%;font-size:10.5pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in 0.0in 5.0pt;line-height:105%;font-size:10.5pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;line-height:105%;font-family:Arial, sans-serif;color:black">Reports to:</span></strong><span style="font-size:10.0pt;line-height:105%;font-family:Arial, sans-serif;color:black"> Regional Operations Manager <br><strong>Shift:</strong> Monday-Friday<br><strong>Safety Sensitive: </strong>Yes- drug & alcohol testing, physical demand fit testing, RCMP criminal record check and submission of 5-year provincial driving record will be required<br><strong>Travel:</strong> up to 30-50%<strong><br>Relocation:</strong> This position does not offer relocation</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>Primary Responsibilities</b></u></H2> </div><div><ul> <li><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Lead the Sudbury Field Services business with a focus on safety, quality, customer support, and operational performance</span></li> <li><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Oversee field service execution across customer sites, including underground work, planned repairs, and commissioning</span></li> <li><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Ensure all service work is properly planned, supported, documented, and closed to Komatsu standards</span></li> <li><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Provide leadership to field technicians, underground techs, vendors, and service support staff</span></li> <li><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Drive a strong safety culture through toolbox talks, risk assessments, and consistent safe‑work practices</span></li> <li><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Maintain service quality by ensuring accurate troubleshooting, repairs, commissioning, and customer follow‑up</span></li> <li><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Build strong customer relationships by managing service concerns, breakdowns, warranty issues, and technical escalations</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>Leadership and Operations Expectations</b></u></H2> </div><div><ul> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Collaborate with Service Administration, Account Managers, WHS, CSR, vendors, and customers to deliver a consistent service experience</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Oversee manpower planning, scheduling, and resource allocation for field service work</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Manage field truck fleet readiness, including maintenance, inspections, tooling, and safe utilization</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ensure all training records, certifications, and H&S requirements are current</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Support hiring, onboarding, coaching, performance management, and technician development</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Communicate regularly with the Operations Manager on safety, staffing, customer issues, utilization, and business risks</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Champion Field Services as a business unit and contribute to the growth of the underground service department</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>Qualifications/Requirements</b></u></H2> </div><div><ul> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Journeyperson certification in Heavy Equipment Technician, Millwright, or Electrician ticket required, Red Seal preferred</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">5+ years of leadership experience in field service, maintenance, or service management</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strong understanding of underground mining equipment and field service operations</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Proven ability to lead service execution, manage quality, and support customers in high‑demand environments</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Safety‑focused leader with experience guiding toolbox talks, risk assessments, and safe‑work practices</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strong communication, planning, and organizational skills with the ability to manage shifting priorities</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Valid driver’s license and ability to access all mine sites</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Proficiency in Microsoft Office (Outlook, Excel, PowerPoint, SharePoint) required, and experience with SAP an asset</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u><b>Additional Information</b></u></H2> </div><div><p style="margin:0.0in 0.0in 10.0pt;font-size:11.0pt;font-family:Calibri, sans-serif;line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">This posting reflects an existing vacancy within our organization. The position is currently open, and we are actively seeking a candidate for immediate placement. The successful applicant will fill a vital role that is ready to be stepped into without delay. Artificial Intelligence (AI) may be used to assist with interview scheduling and other administrative tasks during the hiring process. However, AI is not used in candidate screening, evaluation, or selection decisions. All hiring decisions are made by our human hiring teams and your application will be reviewed and considered personally by one of them. </span></p> <p style="margin:0.0in 0.0in 10.0pt;font-size:11.0pt;font-family:Calibri, sans-serif;line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif;color:black">Accommodation during the recruitment process is available on request.</span><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif"> </span><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif;color:black">While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment. </span></p> <p style="margin:0.0in;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Note to Recruiters:</span></strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"> Komatsu and its subsidiaries do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Komatsu, directly or indirectly, will be considered Komatsu property. Komatsu will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written, and fully executed agency agreement contract for service to submit resumes.</span></p></div></div></div><p style="margin:0.0in 0.0in 10.0pt;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">At Komatsu Canada we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion.</span><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif"> <span class="normaltextrun">United, we are on a journey towards a sustainable future that creates value together.</span><span class="eop"> </span></span></p> <p style="background-color:white;margin:0.0in 0.0in 10.0pt;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif;color:black">We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, </span><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif;color:black;background-color:white">genetic characteristics, or a conviction for which a pardon has been granted. </span></p> <p style="background-color:white;margin:0.0in 0.0in 10.0pt;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif;color:black">We recognize and honour the deep history, cultures, and traditions of the Indigenous Peoples and Nations across Turtle Island. As part of our ongoing journey toward reconciliation, we are committed to building respectful and meaningful partnerships with Indigenous communities throughout Canada. We acknowledge that our team members live, work, and connect on the traditional and ancestral homelands of Indigenous Peoples, and we strive to do so with humility, awareness, and respect</span><span style="font-size:9.0pt;line-height:115%;font-family:Arial, sans-serif;color:black">.</span></p>