<div>Additional Locations: Requisition ID: 25880</div> <div>REV-O is the manufacturer of two industry-leading ambulance brands that build Type 1, Type 2, Type 3, and medium-duty models: Road Rescue & Wheeled Coach. With a legacy and passion to deliver mission-critical durability, our ambulances are born to perform under the most demanding conditions—and built to be as unbreakable as the spirit of those we serve. Our proud, devoted team takes tremendous pride in the vehicles we build and the first responders who use them every day.</div> <div> </div> <div>REV-O is part of the larger REV Group (NYSE: REVG), a leading manufacturer of specialty vehicles for the fire & emergency and recreation markets. REV Group’s extensive vehicle line-up includes models such as ambulances, fire trucks, terminal trucks, RV’s and much more. Our 5,000+ employees continuously demonstrate their commitment to building innovative and reliable vehicles that our customers can depend on whether for a family trip across the U.S. or when responding to an emergency. Rev Group is a veteran friendly employer and hires over 200 veterans and or those transferring out of the military each year.</div>This position is responsible for coordinating customer service and warranty activity, Individual must be able to handle multiple activities and people with varying skill sets. This position is a hands-on function that must focus on customer satisfaction and control warranty expense. A good portion of the position involves accurate reporting. Duties and Responsibilities: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Tread reports (quarterly reports),</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">To assist with NHTSA activities when necessary. </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Recall letter from OEM chassis manufacture processing,</li> </ul> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Creation of letter for importing trucks to Canada in which we indicate no open WC recalls.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Provide feedback on customer issues to warranty committee.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Report on all functional activities and performance for each area.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Assist with generating field service bulletins to inform field reps & dealers of service issues and training.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Ability to work with other areas of the business.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Vendor part warranty administration and exchange, recall notice administration.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif;color:black">Establish and maintain cooperative working relationships.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Pre delivery and post-delivery problem solving and administration.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Warranty and repair administration.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Provide consistent information flow to customers and field reps.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Point of contact with Customer Service Manager or Director of Customer Service is not present.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif;color:black">Will be required to perform other duties as requested, directed or assigned.</li> </ul> Qualifications/Training: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Setting work priorities.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Working independently in the absence of supervision.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Establishing and maintaining cooperative working relationships.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Must be able to effectively communicate in English.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Excellent organizational and management skills. </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Verbal and written communication skills and the ability to perform critical analysis desired.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Must have computer skills and be proficient in Microsoft Office Suite</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif;color:black">Demonstrated an ability to lead people and get results through others. </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif;color:black">Ability to read, write, comprehend, and verbally communicate simple instructions, short correspondence and memos in English. </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif;color:black">Ability to effectively present information in one-on-one and small group situations to other employees of the organization. </li> </ul> Education/ Experience: <h2 style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> </h2> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li class="312" style="margin-left:0.0px">A.A. Degree in Business or related field, or equivalent work experience</li> </ul> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li class="312" style="margin-left:0.0px">Manufacturing experience preferred. </li> <li class="312" style="margin-left:0.0px">2 years successful sales/customer service experience.</li> </ul> Qualifications/Training: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li class="312" style="margin-left:0.0px">Understanding and carrying out verbal and written directions.</li> <li class="312" style="margin-left:0.0px">Working independently in the absence of supervision.</li> <li class="312" style="margin-left:0.0px">Establishing and maintaining cooperative working relationships.</li> <li class="312" style="margin-left:0.0px">Must be able to effectively communicate in English. </li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Phone systems, e-mail, and internet browsing skills required.</li> </ul> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li class="312" style="margin-left:0.0px">Must have the ability to read, write, and perform mathematical computations at a level required for successful job performance.</li> <li style="margin-left:0.0px">Proficient in computer use and report generation using Microsoft Office Business Suites and SAP.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Working independently in the absence of supervision.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Establishing and maintaining cooperative working relationships.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Ability to work in a courteous and professional manner with the public and employees. </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif;color:black">Ability to read, write, comprehend, and verbally communicate simple instructions, short correspondence and memos in English. </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Ability to multi-task in a fast-paced environment</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Ability to perform critical analysis desired.</li> </ul> Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif;color:black">The employee is regularly required to stand or walk; use hands to finger, handle or feel objects; and reach with hands and arms. </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif;color:black">The employee is frequently required to sit, use phone and a computer for extended periods of time.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif;color:black">The employee must occasionally lift and/or move up to 40lb’s. </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif;color:black">Specific vision abilities required by this job include close vision, peripheral vision, and depth perception.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif;color:black">Ability to bend, stoop, and squat. </li> </ul> Work Environment: <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Indoor office</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Production Floor</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif">Delivery Building</li> </ul> Personal Protective Equipment Required on production floor: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif;color:black">Safety glasses.</li> </ul> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif;color:black">Earplugs.</li> </ul> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif;color:black">Closed toe shoes on the production floor.</li> </ul> NOTICE FOR CALIFORNIA RESIDENTS Effective January 1, 2020, pursuant to the California Consumer Privacy Act of 2018 (as amended, the "CCPA"), if you are a California resident, you may have certain additional rights. Please click on the <a href="https://performancemanager8.successfactors.com/revgroupin/CCPA+Applicant+Disclosure.docx">link</a> for a description of those rights and how California residents may exercise them.

Representative Customer Service (Warranty Dept) (Winter Park, FL, US, 32792) @ REV Group, Inc.

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