About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>POSITION SUMMARY</b></H2> </div><div><p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;text-align:center"><span style="font-size:12.0pt">Are you looking for more than just a job? Join <strong>Matthews International</strong>, a company with over <strong>175 years of success and stability</strong>. As a global leader in memorialization, we take pride in our craftsmanship and commitment to quality — and it all starts with our people.</span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;text-align:left"><span style="font-size:12.0pt"><strong>Customer Service Account Manager-</strong>the communication link between customer/sales/production and provides high level, professional customer service by responding to customer inquiries by telephone, email, written communication or personal contact to provide product/services information and to resolve mostly routine and some non-routine, more complex problems and requests with accuracy and efficiency.</span><span style="font-size:12.0px"><span style="font-family:arial, helvetica, sans-serif"> </span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>WHY YOU'LL LOVE WORKING HERE</b></H2> </div><div><ul> <li style="line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt"><strong>Job Stability:</strong> We’ve been around for 175 years — and we’re still growing.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt"><strong>Career Growth:</strong> We believe in promoting from within.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt"><strong>Respectful Culture:</strong> You’re not just a number — you're part of the team.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt"><strong>Medical, Dental & Vision:</strong> Enjoy peace of mind with our comprehensive benefits package, including an employer HSA (Health Savings Account) contribution.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt"><strong>Earned Time Off:</strong> Recharge and rejuvenate with earned time off to spend on your terms.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt"><strong>Paid Holidays:</strong> Celebrate special moments and create lasting memories with paid holidays.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt"><strong>Financial Perks:</strong> 401(k) program with company match as well as an Employee Stock Purchase Program.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt"><strong>Education Perks:</strong> We believe in your continued growth and offer educational assistance to support your professional development.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt"><strong>Dependent Scholarship Opportunities:</strong> We care about your family's future, which is why we provide opportunities for your dependents to pursue their educational dreams.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>JOB RESPONSIBILITIES</b></H2> </div><div><ul> <li>Provide a high level of customer service via telephone, email, written communication or personal contact to resolve mostly routine problems and requests.</li> <li>Identify and assess customers’ service needs and refer to other service or technical departments for follow up or additional information as needed.</li> <li>Ensure order instructions and information are submitted accurately and per customer specifications.</li> <li>Maintain current and accurate order entry information in all required software programs.</li> <li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li> <li>Additional duties as assigned.</li> </ul> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>QUALIFICATIONS / REQUIREMENTS</b></H2> </div><div><ul> <li>High School Diploma or GED.</li> <li>Associate Degree or equivalent from two-year college or technical school preferred.</li> <li>3+ years of previous customer service experience preferred; or equivalent combination of education and experience.</li> <li>Occasional travel either locally, nationally, and/or internationally may be required.</li> <li>High degree of proficiency MS Office Suite, Outlook & Internet applications.</li> <li>Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.</li> <li>Strong verbal and written communication skills (including analysis, interpretation, & reasoning).</li> <li>Solid understanding and application of mathematical concepts.</li> <li>Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.</li> <li>Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.</li> <li>Ability to work with and influence peers and senior management.</li> <li>Self-motivated with critical attention to detail, deadlines and reporting.</li> <li>Ability to work overtime as necessary.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>PHYSICAL ASPECTS / WORK ENVIRONMENT</b></H2> </div><div><ul> <li>Regularly required to stand; walk; sit; and talk, hear and see.</li> <li>Occasionally lift and/or move up to 10 pounds.</li> </ul> <p>* Reasonable accommodations may be made to enable individuals to perform the essential functions.</p> </div></div></div><p>Matthews Memorialization is a leader in the memorialization industry, committed to supporting customer business growth and helping families transition from grieving to remembrance. We achieve this by delivering products of exceptional craftsmanship along with value‑driven programs and services. Matthews Memorialization is a Matthews International (MATW) company. </p> <p> </p> <p><a href="http://matw.com/memorialization/" target="_blank" rel="noopener">http://matw.com/memorialization/</a> <br> </p> <p><strong>Matthews International is an Equal Opportunity Employer.</strong><br>All employment decisions are based on qualifications, merit, and business needs.</p> <p> </p> <p>We provide equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability, or any other status protected by applicable federal, state, or local laws.</p> <p> </p> <p><strong>Minorities/Women/Veterans/Disabled are encouraged to apply.</strong></p> <p> </p> <p>If you require a reasonable accommodation to complete the application process, please contact our Human Resources team.</p> <p><br><br> </p>