About this role
<p style="margin-right:0.0in;margin-left:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin-right:0.0in;margin-left:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-family:Arial, sans-serif;color:#0070c0">Current UC employees must apply internally via <em>SuccessFactors</em> </span></strong></p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif;line-height:115%"><strong><span style="font-family:Arial, sans-serif">Next Lives at the University of Cincinnati</span></strong></p> <p style="margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif;line-height:115%"> </p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called “the most ambitious campus design program in the country." UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference. The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more at </span><a href="http://uc.edu/" target="_blank" rel="noopener"><span style="font-family:Arial, sans-serif">uc.edu</span></a><span style="font-family:Arial, sans-serif">. </span></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:Arial, sans-serif">UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC’s success. </span></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:Arial, sans-serif"> </span></p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Overview</b></H2> </div><div><p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">The Endpoint Support Specialist provides comprehensive end-user technology support, including endpoint systems, applications, enterprise desktop management, and daily operations, support, and maintenance. This role ensures the secure and efficient operation of endpoint devices and related infrastructure by coordinating imaging, deployment, documentation, and lifecycle management, while actively resolving end-user incidents and service requests.</p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Serving as the primary lead for a team of co-op students, this position oversees endpoint support for the University of Cincinnati's largest college, the College of Arts and Sciences. The role also supports classroom and research computing environments and collaborates closely with other UC technology teams to meet the college's instructional and research needs.</p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Essential Functions</b></H2> </div><div><ul> <li><span style="font-size:14.0px">Provide PC/workstation support for hardware and systems software interfaces; maintain and support hardware and software for stand-alone systems; install and configure standard operating systems and integrate them with related systems; ensure system integrity between hardware and operating systems.</span></li> <li><span style="font-size:14.0px">Configure equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; re-install damaged or deleted software; troubleshoot errors in system operations and related networks; troubleshoot errors in system operation and initiate repairs; perform software and hardware modifications; configure media components</span></li> <li><span style="font-size:14.0px">Carry out a broad range of service requests by providing information to fulfill requests or enable resolution; investigate support incidents/requests (cases) in order to provide diagnosis, ensure problem ownership and promote end-user satisfaction and allocate unresolved issues as appropriate.</span></li> <li><span style="font-size:14.0px">Provide support for Windows and macOS based computers, including imaging/deployment of machines, troubleshooting hardware issues, and contacting vendor support for warranty claims.</span></li> <li><span style="font-size:14.0px">Create, manage or manipulate systems, packages, and policies within administrative tools. May modify or create security group permissions for shared network drives or printers using Active Directory.</span></li> <li><span style="font-size:14.0px">Assist other departments in planning and implementing new applications, software, and/or hardware; consult and coordinate with faculty and staff on hardware/software needs/purchases as well as provide guidance on options and settings within third party applications to best fit the user’s needs.</span></li> <li><span style="font-size:14.0px">May serve as liaison to project teams in the department.</span></li> <li><span style="font-size:14.0px">Create and keep an inventory of the university’s technological equipment and manage equipment taken out of service.</span></li> <li><span style="font-size:14.0px">Build and maintain system documentation and support articles for a variety of audiences.</span></li> <li><span style="font-size:14.0px">Build and test operating system images and software distribution packages according to specification, releases software distribution to targeted computers.</span></li> <li><span style="font-size:14.0px">Track software distribution and deliver compliance reports.</span></li> <li><span style="font-size:14.0px">Provide operational support for assigned application systems including but not limited to testing, patching, applying updates, etc.</span></li> <li><span style="font-size:14.0px">Review application packaging, image creation and software distribution service requests for completion and validate inputs with customers.</span></li> <li><span style="font-size:14.0px">Utilize incident, request and change management to ensure proper tracking for work performed, record work effort for accurate billing.</span></li> <li><span style="font-size:14.0px">May participate in larger, long-term projects, such as assisting with execution of the desktop replacement cycle for both faculty/staff and labs/classrooms and/or activities related to enterprise software migration.</span></li> <li><span style="font-size:14.0px">Ensure strict adherence to documented departmental Service Level Agreements (SLA) and Operational Level Agreements (OLA).</span></li> <li><span style="font-size:14.0px">Participate in after-hours on-call rotation to ensure proper 24x7 operations with regard to endpoint management.</span></li> <li><span style="font-size:14.0px">Perform related duties based on departmental need. This job description can be changed at any time.</span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Required Education</b></H2> </div><div><ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Associate's Degree in Computer Science, Information Technology, Computer Engineering, or related field. </li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Four (4) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Required Trainings/Certifications</b></H2> </div><div><ul> <li style="line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Valid driver's license with an acceptable record.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Required Experience</b></H2> </div><div><ul> <li style="line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Two (2) years of experience in endpoint management.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Additional Qualifications</b></H2> </div><div><ul> <li style="line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Experience with IT enterprise tools such as Active Directory, Microsoft System Center Configuration Manager, JAMF</li> <li style="line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Experience utilizing ServiceNow for ITSM and service delivery as well as ITAM</li> <li style="line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">Experience working within a higher education environment supporting research</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Physical Requirements/Work Environment</b></H2> </div><ul style="margin-top:0.0;margin-bottom:0.0"><li>Sitting - Continuously </li><li>Repetitive hand motion (such as typing) - Continuously </li><li>Hearing, listening - Continuously </li><li>Talking - Continuously </li><li>Standing - Often </li><li>Walking - Often </li><li>Bending - Often </li><li>Stooping - Seldom </li><li>Climbing stairs/ladders - Seldom </li><li>Kneeling, squatting - Often </li><li>Crouching - Seldom </li><li>Crawling - Not Required </li><li>Reaching overhead - Often </li><li>Pulling, pushing - Often </li><li>Shoveling - Not Required </li><li>Lifting - up to 20 pounds - Often </li><li>Lifting - up to 50 pounds - Seldom </li></ul></div></div><p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:Arial, sans-serif">Compensation and Benefits</span></strong></p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. </span><span style="font-family:Arial, sans-serif"><a href="https://www.uc.edu/employees/hr/benefits.html">(UC Benefits)</a></span><span style="font-family:Arial, sans-serif"> Eligibility may vary by position and FTE status. Highlights include:</span></p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">Salary/Hourly Pay Rate Information: </span></p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:Arial, sans-serif">Comprehensive Tuition Remission</span></strong></p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university.</span></p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:Arial, sans-serif">Robust Retirement Plans</span></strong></p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">As a UC employee, you won’t contribute to Social Security (except Medicare). Instead, you’ll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14–18% of your salary based on position.</span></p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:Arial, sans-serif">Real Work-Life Balance</span></strong></p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">UC prioritizes work-life balance with a generous time-off policy, including:</span></p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">Vacation and sick time</span></p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">11 paid holidays and additional end-of-year paid time off (Winter Season Days)</span></p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">6 weeks of paid parental leave for new parents</span></p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:Arial, sans-serif">Additional Benefits Include:</span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px" type="disc"> <li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">Competitive salary based on experience</span></li> <li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">Comprehensive health coverage (medical, dental, vision, prescription)</span></li> <li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">Flexible spending accounts & wellness programs</span></li> <li style="line-height:normal;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">Professional development & mentorship opportunities</span></li> </ul> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">To learn more about why UC is a great place to work, please visit our </span><span style="font-family:Arial, sans-serif"><a href="https://www.uc.edu/careers.html">Careers Page</a></span><span style="font-family:Arial, sans-serif">.</span></p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">UC is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. Click </span><span style="font-family:Arial, sans-serif"><a href="https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents">here</a></span><span style="font-family:Arial, sans-serif"> for a list of acceptable documents. </span></p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:Arial, sans-serif">Important</span></strong><span style="font-family:Arial, sans-serif">: To apply you must create a profile and submit a complete job application through the <u><a href="https://jobs.uc.edu/">UC applicant portal</a></u>. We are unable to consider “easy apply” applications submitted via other websites. For questions about the UC recruiting process or to request accommodations with the application, please contact UC HR at <span style="color:blue;text-decoration:underline"><a href="mailto:[email protected]">[email protected]</a></span></span><span style="color:blue;text-decoration:underline"><span style="font-family:Arial, sans-serif">.</span></span></p> <p style="margin:0.0in 0.0in 8.25pt;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in 0.0in 8.25pt;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-family:Arial, sans-serif">Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.</span></strong></p> <p style="margin:0.0in 0.0in 8.25pt;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in 0.0in 8.25pt;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Arial, sans-serif">REQ: 102821<img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAA8AAAAPCAMAAAAMCGV4AAAAAXNSR0ICQMB9xQAAAANQTFRFAAAAp3o92gAAAAF0Uk5TAEDm2GYAAAAJcEhZcwAADsQAAA7EAZUrDhsAAAAZdEVYdFNvZnR3YXJlAE1pY3Jvc29mdCBPZmZpY2V/7TVxAAAADElEQVQY02NgGFkAAADwAAFrdgjcAAAAAElFTkSuQmCC" width="15" height="15" border="0"></span></p>