About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Summary</b></H2> </div><div><p class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">The Purdue University Athletics Ticket Office (ATO) is responsible for ticketing five sports (football, men's and women's basketball, volleyball and baseball). The ATO relies heavily on Purdue student employees to work both in the office and at athletic events. Office hours are assigned based on a student’s class schedule and availability of hours. Most student employees work between 5 and 12 hours in the office and split an equal amount of athletic events. Student employees are required to work all home football games and be reliable and dependable members of the ATO staff.</span></span></p> <p class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><b><u>MAJOR RESPONSIBILITIES</u></b></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Process ticket sales at the ticket office during office hours and athletic events</span></span></p> <p class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Answer questions concerning ticket prices & policies and provide general athletic department information to customers</span></span></p> <p class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Provide excellent customer service to John Purdue Club members, Purdue students, the general public and all internal & external stakeholders</span></span></p> <p class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Effectively handle and solve customer complaints and issues both during normal business hours and at athletic events</span></span></p> <p class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Follow all NCAA, Big Ten and Purdue University rules and policies</span></span></p> <p class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Other duties and responsibilities as assigned</span></span></p> <p class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><b><u>QUALIFICATIONS</u></b></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Demonstrate exceptional customer service skills, communication, and problem solving</span></span></p> <p class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Follow oral and written instructions</span></span></p> <p class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Maintain an effective working relationship with clients, employees, and other athletic department staff</span></span></p> <p class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Work well as an individual and as a dependable part of a team</span></span></p> <p class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Maintain an effective working relationship with co-workers and other athletic department staff</span></span></p> <p class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><b>Note:</b> This position has the expectation of working many athletic events including <b><u>every</u></b> home football game, so working weekends and nights (including some holidays/breaks) is a possibility.</span></span></p> <p class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Email [email protected] with any questions.</span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Education</b></H2> </div><div>0</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Experience</b></H2> </div><div>0</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>FLSA Status</b></H2> </div><div>Non-Exempt</div></div></div>