About this role
<p style="text-align:justify"><strong>About the Role</strong></p> <p style="text-align:justify">Barry Callebaut’s future relies on strengthening customer trust while navigating shifting markets and rapid technological change. To achieve this, we are sharpening a unified Customer Experience (CX) ambition that moves us beyond a commodity mindset and positions us as the trusted advisor to our customers’ brands - helping them create distinctive, sustainable chocolate experiences.</p> <p style="text-align:justify">As part of one of three Global CX Centers of Excellence, the Commercial Excellence Manager - Food Manufacturers & Specialties shapes and drives the global Commercial Excellence agenda for the Food Manufacturers segment and Specialties category, in close partnership with regional Sales, Marketing, R&D, Chocolate Academy, and Operations.</p> <p style="text-align:justify">The role ensures that commercial teams continuously improve Customer Experience across the entire Customer Journey.</p> <p style="text-align:justify">The position also collaborates closely with the other CX CoEs (Global Accounts, Gourmet) to deliver a seamless, end to end BC Commercial Excellence journey on cross segment priorities such as outsourcing, productivity, and pricing excellence.</p> <p style="text-align:justify"> </p> <p style="text-align:justify"><strong>Key Responsibilities Include</strong></p> <ul style="text-align:justify"> <li>Accelerate Growth across Industrial Accounts and Retailers by supporting key commercial initiatives</li> <li>Embed Commercial Excellence through Salesforce adoption, including playbooks, dashboards, and account planning</li> <li>Strengthen Strategic Account Planning for FM, Retail & Chains with clear governance and adoption tracking</li> <li>Activate Winning Portfolio with customers by partnering closely with Marketing and enabling commercial teams</li> <li>Enhance Pricing Excellence by supporting strategic pricing initiatives and improving end‑to‑end pricing processes</li> <li>Improve Master Data & Systems to streamline internal workflows and elevate customer experience</li> <li>Align with Global Specialties to ensure Commercial Excellence initiatives directly support category growth</li> <li>Translate Strategy into Action by converting BC 6–8 initiatives into Commercial Excellence programs within the Customer Journey</li> <li>Accelerate Specialties Growth through capability building in solution‑selling and cross‑selling</li> <li>Strengthen Strategic Partnerships via standardized SLAs and contract management for FM, Retail & Chain customers</li> <li>Advance Pricing Maturity through the Next Level Pricing initiative, improving contract pricing, quotation experience, and value‑in‑use monetization</li> <li>Develop Commercial Excellence Academy content in collaboration with the CX Learning team</li> <li>Lead Global Content Exchange for FM, Retail & Chains, ensuring consistent updates on innovation, sustainability, quality, and services</li> <li>Identify Global Big Bets using Commercial Intelligence and drive corrective actions to support growth</li> <li>Provide Targeted Support to Chains and Retail segments as needed</li> </ul> <p style="text-align:justify"> </p> <p style="text-align:justify"><strong>About You</strong></p> <ul> <li style="text-align:justify">At least 7 years of experience in senior commercial roles, ideally within global B2B commercial organizations</li> <li style="text-align:justify">Commercial / Sales Excellence expertise, including Key Account Management excellence, CRM governance, commercial capability building, and execution excellence</li> <li style="text-align:justify">Strong experience managing sizeable markets and large customers across multiple route‑to‑market models, particularly with Key Accounts and brand owners</li> <li style="text-align:justify">Demonstrated ability to deliver through cross‑functional collaboration, working effectively across diverse teams and organizational levels</li> <li style="text-align:justify">Knowledge of chocolate, cacao, and specialties categories is a strong plus</li> <li style="text-align:justify">Experience in working in Multi-matrix organization</li> <li style="text-align:justify">University degree, preferably MBA; completion of an Executive Leadership Program is a plus</li> <li style="text-align:justify">Fluent English, plus 1 additional language; German and French are an advantage</li> </ul>